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Complaints Procedure

The University Student Complaints Procedure can be found at

https://gap.lancs.ac.uk/complaints/Pages/default.aspx

This procedure applies to complaints made by current Lancaster University students, or leavers within 3 months of the date of their graduation or withdrawal (the Complaints Coordinator may accept complaints beyond this period if exceptional circumstances apply),  in respect of:

• the delivery and/or management of an academic module or programme, or supervised research;
• any services provided by academic,  administrative or support services (other than LUSU, who operate their own Complaints Procedure)

This procedure does not apply to complaints relating to:

• decisions of Boards of Examiners (these are governed by the Academic Review and Appeal Procedures)
• suspected professional malpractice (if it is established that misconduct of staff or students has occurred that is governed by other disciplinary procedures or external legal systems, then these procedures will be invoked and the complaint will not be dealt with under the student complaints procedure)
• any suspected potential breach of criminal law

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