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Student Support

Lancaster has adopted a student-centred approach in which access to high quality support across a range of areas is provided by different agencies in a way which best meets each student’s individual circumstances and needs. This is summarised best in the Student Support Policy which can be found at: https://gap.lancs.ac.uk/ASQ/Policies/Pages/StudentSupport.aspx

There are also various members of the Department you can approach for support. If you have any difficulties with a course you are taking, you should first raise them with the Seminar Tutor to whom you are assigned.  Most courses are taught consortially and are organised by a Convenor, whom you can consult if your seminar tutor is not available or if you want to discuss the course with a view to taking it the following year. The Convenor’s name can be found on the individual course information pages in this Handbook and on the relevant Moodle site. All members of the Department have office hours when they will be available to see students with questions or problems. These hours are posted on or by their doors.  If the matter is urgent, and the member of staff is not available, see one of the Secretaries in the Part II Office.

The Directors of Part II Undergraduate Studiesare responsible for overseeing the progress of all students, overseeing Enrolment for the following year, investigating missing coursework and seminar absences, and overseeing many matters of curriculum practice and development. There are two Director of Part II Undergraduate Studies roles, each with separate areas of responsibility. The Director of Undergraduate Studies (Students) is the person you should see if you have more serious academic problems – difficulties with registration, seminar assignments, falling behind generally with work, thoughts of dropping out or intercalation. The Director of Undergraduate Studies (Courses) convenes ENGL 301 Dissertation, and deals with all matters to do with teaching policy, practice and development, including quality assurance matters. S/he is the person to whom you can talk about teaching, learning and assessment—though we encourage you to talk to your tutors and lecturers first.

If you have a serious problem or complaint, the Directors of Studies for Part II may possibly ask you to see the Head of Department. You may also discuss with the Head of Department any general problems that you encounter in the Department that cannot be dealt with by the Directors of Studies. Any complaints you may have about members of staff should be directed to the Head of Department. 

Please don’t forget that it is your degree and your responsibility to seek help or advice as needed. We will do what we can, within the Rules and Guidelines of the University, to help you with any difficulties you are experiencing, as long as we are aware of these difficulties.

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