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Faculty Training Programme
The University aims to provide the services and facilities for academic study, and for living and working at the University to a high standard, and in line with the undertakings given above.
The University recognises that students may from time to time face problems with the level or quality of provision. The procedures set out below are designed to treat such problems in a manner that is timely, simple, transparent and consistent.
No complaint by a student will prejudice their future dealings with University staff or departments.
The University undertakes to consider problems or difficulties which are raised, and to publicise the arrangements by which concerns should be addressed.
Students who face problems should discuss them with the immediately appropriate person, who should seek to solve the problem on an informal basis in the first instance.
Written records should be kept at each stage, however informal, to which reference can later be made if necessary.
If meetings are held, to which the student and the person complained of are each invited to bring a second person, that person must be a member of the University.
If informal discussion of a problem proves to be insufficient, the student should approach the appropriate line manager, or head of department or section, and ask that the problem be investigated. There should be no assumption about fault or blame.
The University expects that the line manager, or head of department or section, will make every effort to investigate the problem and to resolve it, in a manner that is timely, transparent and sensitive. Students making complaints should not be subject to verbal or physical harassment.
Students may be informed, in writing, after appropriate investigation and discussion, that they are not justified in taking a complaint further.
If the procedures set out above do not lead to a satisfactory resolution, the formal complaint procedures may be invoked. The appropriate head of department or section or equivalent will either investigate the complaint personally or nominate a relevant individual (who will not have been involved in the specific issues of the complaint but is aware of the relevant issues). Following the investigation a written report will be produced summarising the evidence and proposing recommendations. If these are acceptable to all concerned, they will be formally recorded as the resolved outcome of the complaints procedure.
If the student is not satisfied that the procedures have been followed properly, s/he has the right to appeal against the decision. The only purpose of the appeal, however, is to review the process by which the complaint was considered; it is not an additional opportunity to have a complaint heard owing only to dissatisfaction with the outcomes.
Once all internal complaints procedures have been exhausted, if the student is still not satisfied s/he has the right to take the case to the Office of the Independent Adjudicator (OIA) for Higher Education, for further review.
A complaint which is upheld may result in a formal apology or appropriate compensation. Malicious complaints will be regarded seriously, and could lead to disciplinary or legal action.
You should take problems about services or facilities to an appropriate person as close to the source of difficulty as possible.
You should draw attention to problems promptly, and in as an informal a manner as possible.
Students drawing attention to problems or pursuing complaints should not resort to verbal or physical harassment, which is a disciplinary offence.
If you need to take a complaint to a line manager or head of section, you should keep a written record of your actions to date.
Latest RTP News
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FASS Enterprise Centre events, Lent Term 2013
The FASS Enterprise Centre is running a variety of events in Michaelmas Term 2013.
Teaching development opportunities for postgraduates
Information about the teaching development opportunities for postgraduates, researchers and others involved in teaching in 2012-13. More>>
The RTP Administrator is located in Room C09 FASS Building. She is available to talk to students at the following times: 10.00-12.00, Monday, Wednesday and Friday. More>>
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