| ISS SERVICE DESK | |
|---|---|
For Help and Support with WiNet, |
|
| In person | Learning Zone, Alexandra Square |
| Phone | x10987 |
| iss-service-desk@lancaster.ac.uk | |
I can see multiple wireless networks available. Which should I connect to?
Where possible, users should always connect to the 'eduroam' network, using the instructions available here.
ISS provide a legacy 'lancaster' network for use by devices that are unable to connect to the enterprise level security of the 'eduroam' network.
For more information about the 'lancaster' wireless network, see the information page here.
Can I connect my Kindle to WiNet?
Can I connect my Kindle to WiNet?
Why do I have to add @lancaster.ac.uk to the end of my username when connecting to eduroam?
When connecting to eduroam, we ask you to enter your username in the format <username>@lancaster.ac.uk. This string is used to identify you as a user when you connect to eduroam and is made up of two components; a username and a realm.
| ENTERING YOUR USERNAME WHEN CONNECTING TO EDUROAM | |
|---|---|
| Username | This is the username associated with your computer IT account at Lancaster University. For example, Joe Bloggs might have a username of bloggsj
|
| Realm | This is always @lancaster.ac.uk
|
Why do I need to enter a realm?
By specifying the realm, this enables your laptop or mobile device to connect both at Lancaster University and other eduroam institutions. If you visit another institution that offers the eduroam service, you can connect straight away without the need for any further configuration. This is the key principle behind the eduroam service, which is the wireless network offered by eduroam(UK).
We have found that some users see the @lancaster.ac.uk realm and interpret this as meaning "enter your email address" - this is not the case.
More question and answers will be provided on this page soon.
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