Lancaster University ISS

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Fri 30 Nov 2007 - All systems ran without problems

Thu 29 Nov 2007 - All systems ran without problems

Wed 28 Nov 2007 - Some Incoming Email Mis-tagged As Spam

Incoming mail delays affecting the UNIX mail system

System problems on the machine running the Unix mail service (which is used by WebMail) have meant that no incoming mail was delivered between 0400 and 1000 this morning. The fault has now been rectified, and all delayed messages should have been delivered by 1030. No mail has been lost

Tue 27 Nov 2007 - All systems ran without problems

Management School PC Lab Network Upgrades During Network at risk

Planned work was carried out on Management PC Labs to improve the performance and resilience of the supporting network during network at risk period (0700 - 1000).

Mon 26 Nov 2007 - Incorrectly marked false Spam

On Monday morning from 9am until 12 noon, an ISS mail hub incorrectly tagged all email coming in from external sources as *ISS-Detected SPAM*. ISS advised all users to examine their 'Junk E-mail' and 'Deleted Items' folders for 'false positives'.

ISS have published webpages to instruct users on how to recover "ISS Detected Spam" tagged messages
here for Webmail users and here for Outlook Exchange users.

The key points of this incident were:

no email was lost or deleted by ISS's systems
it was only email sent from off campus to an @lancs.ac.uk or @lancaster.ac.uk address that was affected.
on-campus email (i.e. email between staff and students) and outgoing email were unaffected by this incident.

ISS reiterated their advice that it is good practice for users to review their email tagged as 'ISS Detected Spam@ before deleting the message.

Finally, ISS provide, and continue to provide further advice from the ISS Service Desk, either in person, via email at iss-service-deskATlancs.ac.uk or by telephone on 10987.

Mon 26 Nov 2007 - Problem with staff access to the LUVLE 'My Modules'

There was a problem with the LUVLE 'My Modules' pages. Some members of staff may find that some of their modules are missing or blank with the message 'No modules'. Because of this problem, some staff were unable to log into their LUVLE pages using the domino homepage.

Fri 23 Nov 2007 - All systems ran without problems

Thu 22 Nov 2007 - All systems ran without problems

Wed 21 Nov 2007 - All systems ran without problems

Tue 20 Nov 2007 - All systems ran without problems

The scheduled work in the Physics department was completed on time and successfully.

Mon 19 Nov 2007 - All systems ran without problems

Fri 16 Nov 2007 - All systems ran without problems

Severed Cable

An essential network cable between the Computer Centre and Engineering building was severed by external contractors. This caused the loss of some services to a limited number of users. However service disruption was kept to an absolute minimum due to the recent restructuring and renumbering of the ISS general ISS PCs.

Thu 15 Nov 2007 - All systems ran without problems

Wed 14 Nov 2007 - All systems ran without problems

Interactive Unix System cent1 Maintenance

During the 'at risk' period work was carried out to rectify a hardware problem that has been causing the system to crash.

Tue 13 Nov 2007 - All systems ran without problems

Mon 12 Nov 2007 - All systems ran without problems

Fri 09 Nov 2007 - All systems ran without problems

Thu 08 Nov 2007 - All systems ran without problems

Wed 07 Nov 2007 - All systems ran without problems

Tue 06 Nov 2007 - All systems ran without problems

The scheduled work in the Music department (including including Language Centre and County main) was completed on time and successfully.