Lancaster University ISS

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Thu 27 Dec - No ResNet in John Creed Building

Due to fire damage within the John Creed building, ResNet has not been available to about half the blocks since the 22nd December.

ISS apologise for the outage and appreciate that it is a very bad time for overseas students staying within these buildings over Christmas. Further details will be made known as we get updates from Estates.

Seasonal Opening Times & Problems

ISS (including the ISS Service Desk) will be closed from Friday 21st December at 4pm until Monday 2nd January. If you have any faults or problems over this period, please report them to ISS using the email forms provided on: http://www.lancs.ac.uk/iss/support/ . Your messages will be dealt with from the 2nd January 2008.

Christmas Hoax Emails

Christmas is a high-risk time for viruses, phishing and virus hoaxes. Perhaps this is because there are a lot of unusual Christmas emails circulating, or because 'Service Desks' close down. **Or perhaps it is because virus writers and hoaxers love to give at this time of year**

The viruses will probably be much as usual - and arrive in attachments and dodgy email links. Email hoaxes take the form of: warnings (claiming to be from Microsoft or AOL) about destructive viruses, but be wary of ANY MAIL that uses all CAPS and advises you to mail 'all your friends/contacts'. More Information

Fri 21 Dec - All systems ran without problems

Thu 20 Dec - All systems ran without problems

Wed 19 Dec - All systems ran without problems

LUVLE, MyPlace, My Modules, Online Assessments & Module Feedback Maintenance

LUVLE, MyPlace, My Modules, Online Assessments and Module Feedback were unavailable from 16:30 to 17:30 to allow for essential server maintenance work to be carried out.

Exchange Email System Maintenance

The Exchange Email servers were unavailable for brief periods between 13:00 and 16:00 on Wednesday 19th December, for the application of security patches.

File and Print Server Maintenance

Central File and Print servers will be unavailable between 13:00 and 17:00 on Wednesday 19th December whilst software updates were applied.

Tue 18 Dec - All systems ran without problems

Network at Risk

During the at risk period several core devices had work done to replace suspect parts and upgrade software. The work should increase network stability and decrease noise near ISS comms rooms. Work began at 07:00 and was completed by 08:30.

Mon 17 Dec - All systems ran without problems

LUSI Unavailable - CIS Database migration

CIS carried out a database migration on Sunday 16th and Monday 17th December. All LUSI applications were unavailable during this time (apart from UG Admissions). The read-only LUSI web sites (course search, online courses handbook) remained operational with only a brief interruption.

Microsoft SharePoint Upgrade Work - Completed

The Microsoft SharePoint server was upgraded over the last weekend. (Saturday 14 and Sunday 15th December). The work was completed on schedule. Users may notice some changes with their sites.

Fri 14 Dec - All systems ran without problems

A10 PC Lab County To Close

The County A10 PC Lab closed temporarily due to renovation of County College. For a list of other PC Labs see: PC Labs

Thu 13 Dec 2007 - All systems ran without problems

Wed 12 Dec 2007 - Network Problems in IEBS

Power problems (07.30-10.00) affecting the ISS main comms room in Environmental Science caused network fluctuations in the Environmental & Biological Science building. Estates were called by ISS to investigate the cause of the power drain and re-establish power.

HPC Service Disruption

Service was disrupted on the HPC (corona head node) this morning due to a hardware fault. The faulty part has now been replaced and service has been resumed. Interactive and parallel jobs will have been disrupted. Batch serial jobs will have been unaffected by the head node outage.

Tue 11 Dec 2007 - Network at Risk - Furness offices

During the network at risk work was done within the Furness main building to make the network more reliable and resilient. Work began at 07:00 and was completed by 09:30. During this period network resources were unavailable

Network Outage - Engineering, Whewell, George Fox, Pendle

ISS investigated an unexpected network outage (14:00-14:45) that affected Engineering, Whewell, George Fox and Pendle. Users were unable to connect to the network during this time.

Mon 10 Dec 2007 - Network Problems In Fylde

ISS investigated and fixed hardware problems in Fylde which were causing reduced network performance during the morning.

Loss of Power - InfoLab 21 and ISS Portakabin PC Lab

Power to InfoLab 21 and the ISS Portakabin PC lab was temporarily lost in the afternoon. The University Estates department are investigating.

Fri 07 Dec 2007 - All systems ran without problems

Thu 06 Dec 2007 - All systems ran without problems

Wed 05 Dec 2007 - Hoax calls

A number of hoax calls have been reported on campus. These calls claim to be from ISS. The calls sound credible and ask for personal details. ISS will never request any personal information over the telephone. If you are concerned about the authenticity of any call, you should ask for the caller's name and number, and then ring them back.

Please report an hoax telephone calls from people pretending to be from ISS or any other University department, to the ISS Service Desk on x10987.

Tue 04 Dec 2007 - All systems ran without problems

LUVLE server maintenance

LUVLE, My Modules and MyPlace were unavailable between 17:00 and 18:00 for essential server maintenance work to be carried out

Mon 03 Dec 2007 - All systems ran without problems

PC Lab Network Upgrades in December

Work is being carried out on PC Labs during the month of December to improve the performance and resilience of the supporting network. All work will begin at or before 07:00 and should be complete and tested by 08:00.