Listed below is a selection of ISS projects
- Orpheus Web CMS - implementation of a CMS to manage the University's web presence
- Campus Teaching Spaces 2012 - upgrade to centrally timetabled teaching spaces
- Wireless Network Connectivity in LU Owned Student Residences - wireless network connectivity in all student residences
- Service Improvement Project (SIP) - IT Service Management (ITSM) best practice
- Microsoft Live@Edu - enhanced student email
- iLancaster - mobile apps for students
- Microsoft Exchange 2010 - upgrade of staff email system
- Business Process Management Framework - enabling establishment of process management capability (2011 - 2012)
- Sophia - Management of Research information (2011)
- PASS - Permissive Access Security System (2010)
- Windows 7 - Phase 1 - Roll-out to Teaching Space PCs (2010)
- ISS Decant - the move from the Computer Centre to the new ISS Building (2009/2010)
Orpheus - A programme to overhaul the University's web capability and update policies and processes relating to web content.
Orpheus Web CMS - Part of the Orpheus Transformation Project, this element is implementing a CMS (Content Management System) to manage the University's web presence.
For more details, please contact the Project Manager, Alan Haydock.
Update - September 2012:
The Web CMS project is no longer an ISS project and has now been passed to Marketing and External Linkages (MEL). The project Manager is now Alan Haydock
Campus Teaching Spaces 2012
To upgrade all centrally timetabled teaching spaces to a common set of standards.
For more details, please contact the Project Manager, Chris Dixon.
Finish Date: Project is expected to finish in August 2012
Update - December 2012:
Lecture theatres were upgraded over the summer vacation.
Wireless Network Connectivity in LU Owned Student Residences
To deliver wireless network connectivity to all rooms in Lancaster University student residences by the start of academic year 2012-13.
An initial 2011 pilot that delivered wireless connectivity in the following residences: Chancellors Wharf, Slaidburn House, Furness Perimeter and Bowland Main.
For more details, please contact the Project Manager, Craig MacDonald.
SIP - Service Improvement Project
To significantly improve IT Service Delivery in ISS through the introduction of IT Service Management (ITSM) best practice.
The major benefits for the University will be improved service quality and an improved ability for ISS to respond to business change.
This will be measured by end users experiencing more efficient and effective IT services, and by University colleagues having improved dialogue with ISS about its service strategy and how its services meet the business needs of the University.
This 2 year fixed term project ran from Aug 2010 to July 2012.
For more details, please go to the project website or contact the Project Manager, Pauline Woods-Wilson.
Update - August 2012
IT Partners and Service Catalogue launched March 2012.
LancaterAnswers went 'live in May 2012 for ISS and SBS solutions.
SupportWorks call logging implemented in ISS; SBS to follow.
To deliver content from existing services to mobile devices such as smartphones and mobile web browsers.
The project responds to feedback from students, and supports meeting the higher expectations of current students and those looking to apply to the University in the future. iLancaster brings together social and university data in one place, enabling easy access to it for a range of mobile devices. The underpinning Campus M application allows the extension of features and applications to meet future requirements.
For more details, please contact the Project Manager, Brian Green or go to the project website.
Update - November 2011:
New iOS App. This new version supports iOS 3.0 upwards (for iPhone / iPod Touch) and iOS 3.2 upwards (for iPad). Information on new iLancaster features and releases.
To provide an Undergraduate email system on Microsoft's cloud based Live@edu platform for the 2011/12 academic year.
The project will implement a new and improved email system to enhance the student experience. Live@edu uses the Microsoft Live cloud-based platform to provide a reliable communication and collaboration service.
For more details, please contact the Project Manager, Ian Cannings or go to the project website.
Update - December 2011:
CoSign Login Added. The default page for sign-in to 'webmail' has changed to the main University web pages. This now makes direct use of CoSign login and passes through to the Live@edu service.
To provide a highly available, extensible and well provisioned messaging system that will support the University’s business needs for the next 5–10 years.
The project will upgrade the exisitng system, based on Microsoft Exchange 2003, to one based on Microsoft Exchange 2010 running on new hardware. This is an important and significant upgrade to a critical business function provided to staff and some PG students. The upgrade will modernise the service and enable significant business benefits to be realised from improved functionality and the facilitation of better access for integration with other communications technologies.
For more details, please contact the Project Manager, Martin Raine or go to the project website.
Update - October 2011:
All hardware and software components installed, configured and commissioned; all acceptance tests passed; all personal mailboxes for staff moved to Exchange 2010; all new mailbox provision being done in Exchange 2010 for staff and postgraduates; increased the default mailbox quota allocation to 2 Gigabytes.
Business Process Management Framework (2011 - 2012)
To develop a consistent framework, tools, techniques and training materials to enable the University to establish process management capability across the institution and provide ongoing support
This project is now closed. For more information on using Process Modelling using Business Optix WorkPad, see the Process Modelling web page
Business Optix WorkPad software has been purchased as a Repository for process models across the University. Training materials have been developed and key users have received training.
Research Information System (2011)
To implement a new Current Research Information System (CRIS), including a new web portal for disseminating details of the university's research.
The Sophia project implemented a new system called Pure as the university’s research information system. This linked together several existing university systems (including ResourceLink, pFACT, Agresso and Eprints) to create a single authoritative source of research information.
For more details, please refer to the Pure system website
Update - November 2011:
The project was implemented in stages:
The back-office software was launched in July 2011, followed by the externally facing research portal in November 2011.
Pass - (August 2010 - December 2010)
For more information please contact the ISS networking Team (Peter Wood and Dan Meyers) or or go to the project website
PASS (Permissive Access Security System) is being rollout across campus. PASS is a facility operated by ISS . It controls access to the University's wired data network in better and more secure ways for both the user and ISS. It also gives you the possibility of remotely starting up your desktop and allows members of staff to authorise visitor computers to use the university network for short periods of time. More details of PASS and it’s benefits can be found at https://pass.lancs.ac.uk/pass/whatisit/.
PASS was rolled out in phases across the University working from north to south.
For more information please go to the project website
To upgrade all ISS managed Teaching Space PCs to Microsofts latest operating system to improve stability, usability and security of the PCs in use across campus.
Decant to ISS Building (2009/2010)
For more information please go to the project website
ISS, working with a specialist IT removals company, performed a phased move of equipment and their associated services between December 2009 and September 2010. Most services are designed to be resilient, so no or little service outages was seen.
The report to UMAG in April 2008 outlined the approach that ISS intended to use to move IT services (see UMAG Report) after the building was handed over to the University in September 2009. Staff moved November 2009 and IT Services moved between December 2009 and April 2010, see Phased move of IT equipment from the Computer Centre to the new ISS Building.