The Campus Telephony & Voice Communications Strategy project will develop a combined strategy for the provision of voice communications for Lancaster University over the next 7 to 10 years.
Why do the project?
The current platform which powers 75% of the campus telephony has been announced 'end of life' by its manufacturer, it will become increasingly difficult to maintain over the coming 2-3 years. In order to gracefully and effectively manage the transition away from this, the work to specify the replacement systems needs to begin now.
To recieve updates about the project and possibly be selected to participate in user requirements gathering, please see the Updates Mailing List section below
Latest Update:Works will be undertaken to upgrade existing users of the VOIP system to the new telephony & unified communications platform on either the 1st or 8th of November, more information is available on the ISS News page.
ISS commenced the upgrade works to the new telephony & unified communications system by replacing equipment that connects the VOIP system to the external telephone network and POTS system on the 17th and 18th October.
The contract to provide the new telephony & unified communications platform was awarded to Logicalis and Cisco in August 2012. ISS are now working with the supplier to finalise the detailled design for the new system and plan for the early implementation phases. A full programme of communication is being developed and this should begin towards the back end of 2012 before trials in early 2013.
The procurement phase of the project will be timed as follows:
|Deadline for tender submissions||12 Noon GMT 12th January 2012|
|Review of supplier responses||February 2012|
|Shortlist suppliers||28th February 2012|
|Interviews with shortlisted suppliers and proof of concept/demonstration labs||March 2012|
|Internal approvals||May 2012|
|Selection of preferred supplier||June 2012|
|Contract placed||July 2012|
Owing to the OJEU procurement process, the level of information that we can provide at each stage in the timetable will be limited.
ISS will endeavour to provide a progress update at each stage.
A tender process has been launched to aid with the selection of a supplier for the replacement telephony system. Details of the contract notice are available here.
The next phase of the project has started. Work is on-going preparing an Invitation to Tender to aid with the selection of a supplier.
The strategy document has been approved with the go-ahead for a procurement phase to be started. An executive summary document is available here.
The project manager and consultant have met with key stakeholder groups from several business areas of the University to gather requirements. The results of this process will feed into the final report. As part of this process a presentation was given to an open meeting of IT-reps, a copy of which is available here.
The project board has recomended the appointment of 4C Strategies to assist with the production of the telephony strategy, it is anticipated that work will begin early in the New Year
Tenders have been reviewed and 3 suppliers have now been shortlisted.
The deadline for return of tenders was 12th November 2010.
An Invitation To Tender for consultancy support was published on 18th October 2010.
A historical perspective of telephony at the University
How telephony supports University business and processes
Telephony can be viewed as just one aspect of a suite of integrated communications at Lancaster University. The chart below illustrates where telephony sits in relation to other communications components (for example Exchange e-mail) and how it underpins a number of applications across the University to support the business needs of essential processes and users.
Please feel free to subscribe to the project mailing list, this list will be used to publish short updates on the progress of the project, it may also be used to select a group of users to assist with the requirements gethering for the new systems. To subscribe please send an email to email@example.com with the words
subscribe telephony-projectin the body, or click this link and we'll try and do this for you.
For more details, please contact Ian Anderson, the Project Manager.