A to Z Printable Version of the Service Catalogue
Support and Training Support, help and training for services ISS provide to the University
Connectivity and Storage IT support for the Networks and filestore Infrastructure
Communication & Collaboration IT support for your phones, mobile devices, email and conferencing
Education & Research Teaching, research and e-learning support
Desktop Support Support for computers, laptops, printers and desktop software
University Administration & Business IT Support for the University administration and buisness systems
IT Accounts & Security Securing access to your university accounts, data and services
ISS Supporting Services The support services that underpin our customer facing services
Academic Records IT Systems - LUSI, PAP,Scientia Accessibility Support Accommodation IT Systems - Kx, Guest Rooms Alumni IT Systems - Raisers Edge, NetCommunity Building Access Control Business Intelligence - ProClarity Business Process Modelling - Business Optix CANLMAN Network - MAN, JANET Collaboration IT Tools - Sharepoint Desktop Video Conferencing - Adobe Connect Disposal of IT Equipment eLearning - Learning Technology Tools - Turnitin, LUMES, CBA, Plagarism Detection eLearning - Mahara eLearning - MyPGR eLearning - Student Portal eLearning - VLE Email - Mailing List Service Email - Staff and Postgraduates - Exchange Email - Undergraduate Email - Live@edu Event Services - A/V and digital support for University events Facilities IT Systems- Planon, Sports Centre IT Systems, IRIS, Car Parking, KX-Conferences Filestore - Departmental Filestore - Personal - H:Drive Filestore - Research Data Storage Financial IT Systems - Agresso, Paybase, Time Allocation, Online Payments, Procurement High End Computing - HEC Hosting - Databases - MySQL, Postgres Hosting - Server Hosting Hosting - Virtual Server Hosting HR IT Systems - Resource Link, StoneFish Information Security - IS Advice and Training Information Security - Procedural Review Information Security - Technical Vulnerability and Information Security Interactive Unix Service - IUS IT Accounts - GroupMan, MyAccount IT Equipment Loan - laptops for students IT Purchasing JISC RSC NW Legal Compliance Resolution for IT Mobile Devices - Mobile Apps - iLancaster Network - Wired - PASS, VPN, Network Points PC and Mac Support - Public Access PC and Mac Support - ISS Supported PCs PC and Mac Support - Self Regulated PCs PC and Mac Support - The Workshop Printing -Charged Printers Printing -Desktop Printers Printing -Networked Printers Research and Enterprise IT Systems - Research Time Management -TS2000 Research and Enterprise IT Systems - Research IT System Tools - Pure, pFact ResNet Secretariat IT Systems - FOI Service Support IT Systems - Lancaster Answers Service Support IT Systems - Supportworks Software - Licensing and Sales Software - Support Teaching Spaces - IT and A/V Support Training in IT - IT Training for Staff - Windows, Mac, Adobe, Microsoft Office Training in IT - IT Training for Students - Windows, Mac, Adobe, Microsoft Office Unified Communications - Conferencing & Collaboration - WebEx Unified Communications -Instant Messaging & Presence - Jabber Unified Communications - Phones Web Services - Windows based platforms - IIS/Tomcat Web Services - UNIX based platforms - University web spaces, Drupal CMS, Wordpress Wireless Network - WiNet
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