ISS Service Catalogue

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ISS Service Catalogue

STAFF

	Support and Training Support and training for for ISS supported services IT Training for Staff LancasterAnswers SupportWorks		Filestore IT support for your filestore storage Departmental Filestore Personal Filestore Research Data
	Email IT support for your University email Mailing Lists-Majordomo Staff email-Outlook		Education & Research Teaching, research and e-learning support Accesssibility Support High End Computing Interactive Unix Service Learning Technology Tools Mahara VLE
	Printing IT support for printing and printers Charged Printers Desktop Printers Network Printers		Networks IT support for campus wired and wireless networks CANLMAN network Wired network Wireless Network-WiNet
	Mobile Devices IT support for your mobile devices Mobile Apps - iLancaster Smartphone Support		Unified Communications Support for desk phones, messaging and conferencing tools Collaboration IT Tools- SharePoint Audio & Video Conferencing - WebEx Desktop Video Conferencing- Adobe Connect Event Services Instant Messaging and Presence- Jabber Phones
	Desktop Support Support for computers, laptops and desktop software Disposal of IT Equipment ISS Supported PCs IT Purchasing Software Public Access Computers Teaching Spaces - IT and AV Support		IT Accounts & Security Securing access to your university accounts, data and services Building Access Control IS Advice and Training IS Procedural Review IT Accounts Technical Vulnerability and Information Security

A to Z Printable Version of the Service Catalogue

STUDENT

	Support and Training Support and training for services ISS provide to the University IT Training for Students LancasterAnswers SupportWorks		Filestore IT support for filestore storage Personal Filestore
	Email IT support for your University email Postgraduate email Undergraduate Email		Education & Research Teaching, research and e-learning support Accesssibility Support High End Computing Interactive Unix Service Learning Technology Tools Mahara MyPGR Student Portal VLE
	Printing IT support for printing and printers Charged Printers		Networks IT support for the campus wired and wireless networks ResNet Wired network Wireless Network
	Mobile Devices IT support for your mobile devices Mobile Apps - iLancaster Smartphone Support		IT Accounts & Security Securing access to your university accounts, data and services Building Access Control IS Advice and Training IT Accounts
	Desktop Support Support for computers, laptops and desktop software Laptops for Students Public Access Computers Software Licensing and Sales Teaching Spaces - IT and AV Support The Workshop

A to Z Printable Version of the Service Catalogue

LU ADMIN


	ISS Supporting Services The support services that underpin our customer facing services		University Administration & Business IT Support for the University administration and buisness systems Academic Records IT Systems Accommodation IT Systems Alumni IT Systems Business Intelligence Business Process Modelling Facilities IT Systems Financial IT Systems HR IT Systems Legal Compliance Resolution for IT Research & IT System Tools Research Time Management Secretariat IT Systems

A to Z Printable Version of the Service Catalogue

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Lancaster University

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LancasterLA1 4YW United Kingdom

+44 (0) 1524 65201