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A
| ID |
Category |
Service |
Description |
Component |
Available To |
| A004 |
University Administration and Business Systems |
Academic Records IT Systems |
Student Records - The delivery and development of Lancaster University Student Information System (LUSI) on behalf of Student Registry.
Student Recruitment - The delivery and development of systems to support both postgraduate and undergraduate recruitment and admissions, and the development of business intelligence tools.
Time tabling and room bookings -
The delivery and development of systems to support timetabling and room booking at Lancaster University. |
LUSI,
PAP,
Scientia |
Student Registry,Marketing and External Linkages (MEL), Facilities |
| A001 |
Accessibility Support |
Accessibility Support |
Support for the use of specialist equipment and software applications |
Accessibility hardware and software |
Everyone |
| A002 |
University Administration and Business Systems |
Accommodation IT Systems |
Support for the Student Residences IT system |
Kx |
Accommodation & Residences Office |
| A003 |
University Administration and Business Systems |
Alumni IT Systems |
Delivery and development of the alumni management system, and support for the CRM |
Raisers Edge, NetCommunity |
Alumni Office |
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B
| ID |
Category |
Service |
Description |
Component |
Available to: |
| B001 |
IT Accounts |
Building Access Control |
Management of systems providing secure access to buildings, labs and machine rooms via University library cards. |
|
Everyone |
| B002 |
University Administration and Business Systems |
Business Intelligence |
Provision of management information to support strategic decision making using data extracted from central admissions database |
Pro-Clarity |
PG Admissions, UG Admissions |
| B003p |
University Administration and Business Systems |
Business Process Modelling |
Process modelling software, guidance and process repository for the University |
Business Optix |
Staff |
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C
| ID |
Category |
Service |
Description |
Component |
Available to: |
| C001 |
Networks |
CANLMAN Network |
Provision of connectivity to a high performance Metropolitan Area Network to Further & Higher Education providers across Cumbria & North Lancashire |
CANLMAN |
JANET |
| C002 |
Collaboration IT Tools |
Collaboration - SharePoint |
Advice and guidance on the use of SharePoint to facilitate collaboration, including file sharing, meeting management and intranet development. |
SharePoint |
Staff |
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D
| ID |
Category |
Service |
Description |
Component |
Available to: |
| D001 |
Collaborative IT Tools |
Desktop Video Conferencing |
Provision of Adobe Connect to facilitate video conferencing from the desktop |
Adobe Connect |
Staff |
| D002r |
Digital Technology Services |
Digital Technology Services |
Provision of a range of digital technologies and services, from equipment hire to support for live broadcasts, lecture recording etc. |
Video Conferencing, Hosted Media |
Everyone |
| D003 |
PC and Mac Support |
Disposal of IT Equipment |
ISS can remove old or faulty IT equipment from departments and dispose of it for you |
PCs, Laptops, Printers, Scanners, Monitors |
Staff |
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E
| ID |
Category |
Service |
Description |
Component |
Available to: |
| E001 |
eLearning |
Learning Technology Tools |
Development and maintenance of tools to enhance teaching and learning - on-line coursework submission, module evaluation, computer based assessment and plagiarism detection. |
LUVLE, Turnitin, LUMES, Question Mark Perception |
Everyone |
| E002 |
eLearning |
MyPGR |
MyPGR is a private space for research students and their supervisors to record and share reflections on skills development, research goals and details of supervision meetings |
MyPGR |
Post Graduates |
| E003 |
eLearning |
Mahara |
ePortfolio system enabling students to record and share reflections on their learning |
Mahara |
Everyone |
| E004r |
eLearning |
MyPlace |
MyPlace is a private and social web space to record and share reflections on student learning and support your personal development |
MyPlace |
Everyone |
| E005r |
eLearning |
MyModules |
Family of tools including space for your course notes, discussion, assessment and electronic submission, a blogging tool for self-reflection and a system for giving feedback on your modules |
MyModles |
Everyone |
| E006 |
eLearning |
VLE |
Development and maintenance of tools to enhance teaching and learning using Moodle, Sakai VLE and LUVLE archive |
Moodle, Sakai, LUVLE Archive |
Everyone |
| E007 |
eLearning |
Student Portal |
Online gateway to information and services related to a student's academic studies |
Student Portal |
Everyone |
| E008 |
Email |
Mailing List Service |
Creation and management of mailing lists |
Majordomo |
Everyone |
| E009 |
Email |
Staff and Postgraduate Email |
Provision of the Microsoft Exchange email service to staff and postgraduates, including calendaring, spam filtering and mailbox management. |
Exchange, Outlook |
Staff, Post Graduates |
| E010 |
Email |
Undergraduate Email |
Provision and local management of the Microsoft Live@edu service for Lancaster undergraduates. |
Microsoft Live@edu |
Undergraduates |
| E011r |
Email |
Student Email |
Provision of Unix-based email system for students with access via the Webmail interface |
Webmail |
Students |
| E012r |
Email |
Unix Email |
Provision of a Unix-based email system for staff members who wish to work in a Unix environment |
Unix Mail |
Staff |
| E013 |
Events Services |
Events Services |
Support of AV and digital technology for events |
Media Streaming, Live Broadcast, ISS Hosted Media |
Everyone |
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F
| ID |
Category |
Service |
Description |
Component |
Available to: |
| F001 |
University Administration and Business Systems |
Facilities IT Systems |
Development and maintenance of a range of systems to support the Facilities Division and University buildings management |
Planon, IRIS Car Parking, KX-Conferences, Sports Centre IT Systems |
Facilities |
| F002 |
Filestore |
Departmental Filestore |
Provision of shared departmental filestore |
Departmental Filestore |
Staff |
| F003 |
Filestore |
Personal Filestore -H : Drive |
Provision of individual filestore |
H:Drive Filestore |
Everyone |
| F004 |
Filestore |
Research Data |
Provision of large scale data storage for Research purposes. |
Research Filestore |
Staff, Post Grads |
| F005 |
University Administration and Business Systems |
Financial IT Systems |
Development and maintenance of a range of systems to support the Finance Division and financial services at the University |
Agresso, Paybase, Time Allocation, Online Payments, Procurement IT Systems |
Finance |
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H
| ID |
Category |
Service |
Description |
Component |
Available to: |
| H001 |
High End Computing |
High End Computing |
Provision of a High End Computing cluster supporting researchers and research students at Lancaster who require high performance computing |
HEC |
Staff, Post Grads |
| H002 |
Hosting |
Database Hosting |
Creation and hosting of MySQL and Postgres databases |
SQL Databases, Postgres Databases, MySQL databases |
Staff |
| H003 |
Hosting |
Server Hosting |
Provision of hosting services to allow servers to be maintained in a managed environment. Servers are physically located in the co-location room |
Servers |
Staff |
| H004 |
Hosting |
Virtual Server Hosting |
Provision of hosting services to allow servers to be maintained in a managed environment. Servers are held virtually on the central University infrastructure |
Servers |
Staff |
| H005 |
University Administration and Business Systems |
HR IT Systems |
IT Systems support for Human Resources, including ResourceLink Hosting, Application Development and Business Intelligence.Payroll systems support and development, including the tax office document transfer service (ODEX) and the flexible benefits system. |
ResourceLink, Stonefish, ODEX, Flexible Benefits |
Human Resources |
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I
| ID |
Category |
Service |
Description |
Component |
Available To: |
| I001 |
Instant Messaging |
Instant Messaging |
Provision of an instant messaging service which integrates with the Staff & Postgraduate email system. |
Microsoft Communicator |
Staff |
| I002 |
Interactive Unix Service |
Interactive Unix Service |
UNIX facility for students and departments whose needs are not met by the University's Microsoft Windows based systems |
Interactive Unix Service (IUS) |
Everyone |
| I003 |
IT Accounts |
IT Accounts |
Management of IT accounts for staff, students, visitors and groups, providing access to University IT Services. |
GroupMan, MyAccount , Active Directory, LDAP, Co-Sign, Shibboleth |
Everyone |
| I004 |
IT Equipment Loans |
Laptops for Students |
Self service 24 hour laptop loans for students in the Learning Zone |
Laptops |
Students |
| I006 |
Information Security |
Technical Vulnerability and Information Security |
Assessment of technical and physical security of information assets and systems. |
|
Staff |
| I007 |
Information Security |
Procedural Review |
Review of working procedures and practices, advice and guidance on secure improvements |
|
Staff |
| I008 |
Information Security |
IS Advice and Training |
Information Security advice and training courses |
IT Security Courses |
Staff |
| I005 |
IT Purchasing |
IT Purchasing |
Support on buying PC, Laptops, Macs, iPads and Smartphones on initial setup to access University services. |
N/A |
Staff |
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J
| ID |
Category |
Service |
Description |
Component |
Available to |
| J001 |
JISC RSC NorthWest |
JISC RSC NorthWest |
Support for the use of technology in teaching and learning within the FE & Skills sector |
N/A |
FE providers NW |
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L
| ID |
Category |
Service |
Description |
Component |
Available To |
| L001 |
Legal Compliance Resolution for IT |
Legal Compliance Resolution for IT |
Advice, guidance and support for legal compliance and policy development and implementation on IT related issues |
N/A |
Secretariat |
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M
| ID |
Category |
Service |
Description |
Component |
Available To |
| M001 |
Service Support IT Systems |
Mobile Apps |
Mobile application providing access to University information and services from a mobile device. Includes access to course timetabling, location information, personal finances, library search, bus timetables etc. |
iLancaster on iPhone, Android and Blackberry operating systems |
Everyone |
| M002 |
Mobile Devices |
Smartphone Purchasing |
Central Purchasing offers a supported SmartPhone service covering selection, purchase, configuration and support. ISS Support Central Purchasing witht the technical aspects of the purchase. |
iPhone |
Staff |
| M003 |
Mobile Devices |
Smartphone Support |
Support for connecting Smartphones to the University networks |
Smartphones |
Everyone |
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N
| ID |
Category |
Service |
Description |
Component |
Available To |
| N001 |
Networks |
Wired Network |
Provision and maintenance of the Campus Local Area Network (LAN), including the management of connections to/from the University |
PASS, VPN, Network Points |
Everyone |
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P
| ID |
Category |
Service |
Description |
Component |
Available To |
| P001r |
PC and Mac Support |
PC Labs |
Maintenance of IT equipment and site licensed software in the Library, Learning Zone and PC Labs around campus |
PC labs |
Everyone |
| P002r |
PC and Mac Support |
Mac Support |
Support for people using Macs to access Lancaster services & applications |
Mac Desktops Mac OS X and above |
Everyone |
| P003 |
PC and Mac Support |
ISS Supported PCs |
Support for University PCs running ISS supported Windows and site licensed software |
Supported Windows 7
Managed Windows XP |
Staff |
| P004 |
PC and Mac Support |
Self Regulated PCs |
Support for Staff running self regulated PCs running Windows to access Lancaster services & applications |
Windows 7, Windows XP, Mac OSX and above |
Staff |
| P005 |
PC and Mac Support |
The Workshop |
Paid-for service providing fault diagnosis and repair for personal IT equipment (laptops, PCs etc.) |
Windows, Mac, UNIX |
Everyone |
| P006 |
Phones |
VoIP Phones |
Service Provision and maintenance of VoIP telecommunications across campus. |
VoIP phones |
Staff |
| P007 |
Printing |
Charged Printers |
Provision of printers and plotters in open access PC labs, the Library and spaces around campus, for which a charge is made. Primarily used by students and visitors, but also available to staff |
Windows Printing |
Everyone |
| P008 |
Printing |
Desktop Printers |
Support for individual printers in offices |
Windows, Mac |
Staff |
| P009 |
Printing |
Network Printers |
Support for network printers in offices |
Windows, Mac |
Staff |
| P010 |
PC and Mac Support |
Public Access |
Maintenance of IT equipment and site licensed software in the Library, Learning Zone and computer labs around campus |
PC labs ,Windows, Mac |
Everyone |
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R
| ID |
Category |
Service |
Description |
Component |
Available To |
| R001 |
Research and Enterprise IT Systems |
Research Time Management |
Hosting of the Research timesheet tool |
TS2000 |
Research and Enterprise Services |
| R002 |
Research and Enterprise IT Systems |
Research IT System Tools |
Development and support for the research information management system (PURE) and the research costing tool (PFACT) |
PURE, pFACT |
Research Office |
| R003 |
Networks |
ResNet |
Provision of network connectivity and resources to student residences |
ResNet, PASS, VPN, Network Points |
Students |
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S
| ID |
Category |
Service |
Description |
Component |
Available To |
| S001 |
University Administration and Business Systems |
Secretariat IT System |
Delivery & development of the FOI request management system |
FOI request management system |
Secretariat |
| S002 |
Service Support IT Systems |
LancasterAnswers |
Searchable portal which provides information about the services of ISS and other University departments. Management of system, and guidance/support to University departments on making their information available in LancasterAnswers. |
Right Answers |
Everyone |
| S003 |
Service Support IT Systems |
SupportWorks |
ITSM (IT Service Management) software -Call Logging and tracking system. |
Hornbill Supportworks Enterprise |
Everyone |
| S004 |
Software |
Software Licensing and Sales |
Software Licensing - Management and distribution of software for which there is a University[-wide] licence.
Software Sales - Online shop providing individual copies of software that are not currently available on the ISS Managed Desktop or that are required for use on personal machines. |
Licensed Software,
Staff - software shop |
Everyone |
| S005 |
Software |
Software Support |
Advice and guidance on the use of applications supported by ISS and packaging of licensed software |
Licensed Software, Software Packaging |
Everyone |
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T
| ID |
Category |
Service |
Description |
Component |
Available To |
| T001 |
Teaching Spaces |
IT and AV Support |
Maintenance and support for audio / video equipment in lecture theatre and teaching spaces. |
Lecture Theatres, Seminar Rooms, Meeting Rooms |
Everyone |
| T003 |
Training in IT |
Information Security Training for Staff |
Delivery of IT security for faculties and departments including penetration testing, security advice and online training |
IT Security courses for Windows, UNIX |
Staff |
| T004 |
Training in IT |
IT Training for Staff |
Training and support for staff using IT at Lancaster University, including Microsoft Office professional certification, effective use of Office applications, Web authoring, photo editing, collaboration using SharePoint and Information Security. |
Windows, Mac (limited support) |
Staff |
| T005 |
Training in IT |
IT Training for Students |
Training on the effective use of IT while studying at Lancaster, as well as support for skills development as part of the Lancaster Award. |
Windows, Mac (limited support) |
Students |
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U
| ID |
Category |
Service |
Description |
Component |
Available To |
| U001 |
Unified Communications |
Conferencing and Collaboration |
Provides on-demand collaboration, online meeting, web conferencing and video conferencing applications. |
WebEx |
Staff |
| U002 |
Unified Communications |
Instant Messaging and Presence |
Instant messaging (IM), voice, video, voice messaging, desktop sharing and conferencing for PC, Mac, tablet and smartphones |
Jabber |
Staff |
| U003 |
Unified Communications |
Phones |
Provision and maintenance of VoIP phones across campus. |
VoIP Phones |
Staff |
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W
| ID |
Category |
Service |
Description |
Component |
Available To |
| W001 |
Web Services |
Web Services using Windows Based Platforms |
Web hosting in a Windows environment |
IIS/Tomcat |
Everyone |
| W002 |
Web Services |
Web Services using Unix Based Platforms |
Web hosting in a Unix environment. Hosting of University web pages for individuals and departments |
Webspace, Drupal CMS, WordPress |
Everyone |
| W003 |
Wireless Network |
WiNet |
Provision and support for wireless network access across campus |
Eduroam, Lancaster network |
Everyone |
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