What we provide:

MyPGR enables you to make your own professional development plan, keep a record of your discussions with your supervisors, and complete your periodic mandatory appraisals.

MyPGR is part of LUVLE; it can be accessed at: https://myplace.lancs.ac.uk/.

Full documentation for MyPGR and periodic online appraisals can be accessed at:http://www.lancs.ac.uk/celt/celtweb/files/MyPGR_Guide10_11.pdf.

Systems Supported: MyPGR

Advice & Guidance:

Available to: Research Students, Lecturers

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Owner: Lynn Gamble

Service Manager: Tim Ellis

Click on link to go to Lancaster Answers portal

Web Links: LUVLE

 

What we provide: Staff can access their Exchange email at work, at home or on the move. Exchange 2010 provides the following features:

• a large mailbox - 2Gb
• integrated calendaring
• access to University address lists.
• access to your email from a range of mobile devices.
• acces via Outlook 2007\2010 - Microsoft Office Suite installed at home or work.
• Access via Outlook Web Access - A fully featured client, compatible with the vast majority of web-browsers, on all operating systems.
• Access via Outlook 2011 for Mac or Mac Mail - If you use an Apple Macintosh computer

What we expect: The Terms and Conditions of the email service listed here are covered by the Computer User Agreement (CUA), Appendix C in the Rules of the University. As a member of the University you have agreed to these rules, and by doing so, have thereby agreed to these Terms and Conditions. Should any conflict occur between any of these agreements, the most restrictive conditions will apply.

Suspension/Termination of Email Accounts: - Your use of the email service may be suspended or terminated if you use it to:

• break the law
• let anyone else use your account
• breach University rules
• send unsolicited messages (“Spam”) - whether done deliberately by you, or through your account being used by others
• disrupt, or attempt to disrupt the email service in any way

Monitoring of the Service & Use of Personal Information - ISS monitor some aspects of the email service in order to be able to maintain the quality and security of the service delivered. Such monitoring reports on the service as a whole and would only focus on individual use if irregular activity was highlighted and considered to be in breach of these Terms and Conditions.

Available to: Staff, Postgrads

Advice & Guidance: Shared mailboxes and management of access permissions ~ How do I create personal folders in Outlook 2010?

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Exchange, Outlook

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year;

Service Owner: Steve Bennett

Service Manager: Martin Raine

Business Service Director: John Gallagher

Click on link to go to Lancaster Answers portal

Web Links: , Staff Email ~ PG Email ~ Email Overview

Available to: Staff, Research students

Systems Supported: Filestore

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Click on link to go to Lancaster Answers portal

Web Links: N/A

What we provide: The High End Computing Cluster is a centrally-managed facility to support researchers and research students at Lancaster who require high performance computing. This includes programs which might run for more than one hour on the interactive Unix service, programs which require a gigabyte or more of memory, or programs which require access to datasets of more than a gigabyte in size.

You will have an allocation of home filestore on the HEC's Panasas fileserver. This is separate from your allocation on IUS or any other service. The default quota allocation for home directories is 2 Gigabytes, which can be increased on request if necessary. There are also two other user filestore spaces available; storage and scratch.

What we expect: Users storage space is - like the home directory - subject to a quota, with an initial allocation of 20 gigabytes. Unlike the home directory, files placed in storage space are not backed up; users should store vital files in their home directory. The Scratch user filestore area is not subject to quota. Users may use as much space as is available on the volume - up to 5 terabytes. Scratch space is not backed up, and files stored there are subject to deletion after 14 days. Please note: the scratch area is shared by all users - please use it responsibly.

Available to: Staff , PG Research students

Systems Supported: HEC

Advice & guidance:

Service Requests & Fault Reporting: If you think you need an account on the HEC please ask your Departmental IT Representative to apply to the ISS Service Desk on your behalf, giving a brief explanation of the type work to be undertaken.
ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods:

Service Owner: Steve Bennett

Service Manager: Mike Pacey

Business Service Director: Trevor McMillan

Lancaster Answer Solutions: What is the High End Computing cluster? ~ What software is available for researchers on the HEC? ~ Job fails unexpectedly with an error message

Click on link to go to Lancaster Answers portal

Web Links: HEC