What we provide: Advice and support is available to staff and students to enable them to overcome difficulties in using IT equipment, accessing information or to help them to produce accessible materials. Support is available to individuals for a broad range of equipment that may be used to make IT more accessible. Advice is also available to help staff members produce accessible teaching resources

Accessibility Software & Hardware - Support is available for:

• Dyslexia Support, eg TextHelp Read and Write Gold, ClaroRead
• Screen Reading, eg Jaws, Supernova
• Screen Magnification, eg ZoomText, Claro Lightning
• Optical Character Recognition for the creation of accessible documents
• Speech Recognition, eg Dragon Naturally Speaking, Dragon Dictate
• Mind Mapping, eg Freemind, Inspiration, Mind Genius
• Windows PC and Apple Mac advice
• Ergonomic Equipment, eg keyboards, mice, screen risers
• Ergonomic Furniture
• Audio Recording Devices
• Handheld Devices, such as portable scanners, handwriting capture
• Magnification and CCTV systems, desktop and handheld
• Automatic Document Readers, eg Kurzweil, Intel Reader
• Hearing Loop Systems and Radio Aids

What we expect:
Students with disabilities should contact the University Disabilities Office.
Disabled Student's Allowance funding may be available through Student Finance England or your relevant Funding Council, and the Disabilities Service can arrange an assessment for you.Staff should contact the ISS Service Desk, who will pass your request on to the ISS Disabilities Advisor

Advice & guidance: Can I get accessibility advice for using IT equipment and software? ~ What kinds of software can I get accessibility support for?

Available to: Staff, Students

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk . Students with disabilities should contact the University Disabilities Office

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Critical Periods: Beginning of academic year;

Service Owner: Rachel Fligelstone

Service Manager: Heath Boffey

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web Links: Accessibility Advice ~ Disability Service ~ Assessment Centre

 

Systems Supported: N/A

Advice & guidance: How do I contact the ISS Service Desk?

Available to: Staff, Students

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links: N/A

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk
   

 

Systems Supported: Pro-Clarity

Advice & guidance: How do I contact the ISS Service Desk?

Available to: Staff, Departments

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links: N/A

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

Systems Supported: CANLMAN

Advice & guidance: How do I contact the ISS Service Desk?

Available to: JANET

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

CANLMAN

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

What we provide: Adobe Connect makes it easy to host and attend effective meetings in the cloud. Join interactive online meetings from your computer or mobile device, and maintain documents and other content in your personal room for easy sharing. You can use Adobe Connect to teach a class to distance learning students, to meet with colleagues for research purposes, or to bring a guest lecturer in without the cost or hassle of travel.

Some of the functions of Adobe Connect:

• Webcam - All people given 'presenter' status can share their webcam, and microphone.
• Shared whiteboards - Collaborative space where attendees can write and draw.
• Shared images - Images can be shared, and annotated
• Shared videos - Videos can be shared, and annotated
• Instant chat - Instant messages from all attendees
• File share - Any file can be uploaded for file sharing between attendees
• Shared powerpoints - Powerpoints can be shared
• Shared notes - Notes can be shared between attendees.
• Attendee list - Participants can raise their hand and agree/ disagree with icons.
• Polls and quizzes - The host can quickly poll opinion within the group
• Desktop sharing - You can share you desktop with the group.
• Record the meeting - For playback later.
• Breakout groups - Hosts can create 'breakout groups' of the attendees.
• Guest access - Non-registered users can attend meetings as guests.
• Maximum capacity - 100 participants can attend meetings and presentations.

What we expect:

We have the resources to host 10 concurrent virtual classroom experiences available which can be booked. You can book your event date and time with LTG by using the booking form below.

Attachment	Size
LTG Adobe Connect Booking Form (docx)	13.89 KB
LTG Adobe Connect Booking Form (pdf)	159.61 KB
LTG Adobe Connect Trial Booking Form (doc)	31.5 KB
Virtual Classroom Toolkit (pdf)	717.38 KB
Adobe Connect Feedback 09-10 (docx)	27.67 KB

Advice & guidance: How do I access training for Adobe Connect? ~What equipment do I need to use Adobe Connect? ~ How to access Adobe Connect?

Available to: Staff

Systems Supported: Adobe Connect

Service Requests & Fault Reporting: Please book your event date and time with LTG by using the attached booking form. Tell us how you intend to use the system by emailing Phil Tubman. We will also ask you for feedback with the 'Summary of Use' form after the event.

If you would like to know more about this technology, or would like to register an interest in using it in your department, please contact Phil Tubman for further details.

If you have some feedback to give us about Adobe Connect please fill in the online evaluation form

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Owner: Rich Ranker

Service Manager: Tim Ellis

Click on link to go to Lancaster Answers portal

Web Links: Adobe Connect ~ Adobe Connect booking form

 

What we provide:

• AV Hire Equipment - Portable audio equipment (audio recording equipment, portable sound systems and video projectors)
• Digital Broadcasts - Live events ( live graduation webcast ) and on demand recordings
• Host media - LU media hosting for staff and studnts
• Lecture theatre training - One to one or group sessions ( Campus Lecture Theatre AV Instructions [PDF] )
• Video conferencing - equipment and training ( Video Conferencing facilities are available across campus. They include dedicated video conference suites and mobile video conference units. )
• Webcasts - ISS provides a webcasting service which allows events to be broadcast over the internet. These webcasts can be distributed either live or on demand. Live webcasts can be broadcast either within the boundary of the campus or off-site, viewable to anybody with a Flash enabled internet browser.

What we expect:

Equipment hire - Contact the ISS Service Desk to make a booking

Video conferencing - ISS also offer training on organising and running video conferences for groups of users or on a one to one basis. See when the next training session is -ISS Courses.Or contact the ISS Service Desk to arrange a session. Prior to a call the following information should be requested of all other participants in a video conference call: IP address , Time of call , Host venue.

Booking webcast service assistance - If you are planning on recording an event yourself and wish ISS to host the media files for streaming on demand then please refer to the Host Media section of this webpage which gives instructions.If you wish to host a live event then please contact the ISS Service Desk who will be able to put you in contact with the appropriate team within ISS to discuss your requirements.

Advice & guidance: What audio video equipment can I hire? ~ How do I hire audio video equipment? ~ How do I book a video conference call? ~ What Video Conferencing Facilities available on campus? ~ How do I book training on using audiovisual equipment in campus lecture theatres?

Available to: Staff , Students

Systems Supported: Video Conferencing, Hosted Media

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Critical Periods: Beginning of academic year;

Service Owner: Chris Dixon

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: Digital technology services

 

What we provide: If you have any old or faulty IT equipment ISS can come and remove it for you.

What we expect: Contact the Service Desk and arrangre for a technician to come and take the equipment away.

Systems Supported: PCs, Laptops, Printers, Scanners, Monitors

Advice & Guidance: How do I arrange for the the IT equipment to be removed? ~ What IT equipment do ISS remove?

Available to: Staff

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Critical Periods: N/A

Service Owner: Chris Dixon

Service Manager: Patrick Montague

Click on link to go to Lancaster Answers portal

Web Links:

What we provide: Moodle will replace LUVLE as the standard VLE supported by ISS from September 2012.

Moodle is a Virtual Learning Environment (VLE) widely used in schools, FE and HE. You can use Moodle to distribute course materials to your students in much the same way as you used LUVLE. Moodle also offers many additional features and so is an effective tool to support your distance and online courses.  For example, you can use activity modules (such as forums, databases and wikis) to build richly collaborative communities of learning around your subject matter, as well as delivering content to students and assessing learning using integrated assignments and quizzes.

What we expect: Vvisit the Moodle Support Website for information about how your course materials will be transferred into Moodle from LUVLE. You can also download user guides to Moodle and find out about demos, lab sessions and consultation sessions scheduled during the summer.

Advice & Guidance:

Available to: Staff, Students,

Systems Supported: Moodle,

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Owner: Lynn Gamble

Service Manager: David Harrison

Click on link to go to Lancaster Answers portal

Web Links: Moodle Support Website ~ demos, lab sessions and consultation sessions

What we provide: Majordomo is a program which automates the management of Internet mailing lists. Commands are sent to Majordomo via electronic mail to handle all aspects of list maintenance. Once a list is set up, virtually all operations can be performed remotely by email, requiring no intervention upon the postmaster of the list site.

Here's a short list of some of the features of Majordomo:

• Supports various types of lists, including moderated
• All list management activities are handled by email, so list owners don't need access to Majordomo server machine
• Supports archival and remote retrieval of messages
• Supports digests
• Modular design - use only the features you need
• Written in Perl - easily customizable and expandable
• Includes support for FTPMAIL
• Supports confirmation of subscriptions, to protect against forged subscription requests
• List filters, based on header or body regular expressions

Advice & guidance: How do I monitor membership of a Majordomo mailing list? ~ How do I change my Majordomo password? ~ How do I approve or decline a subscription request for a Majordomo list? ~ How do I create a custom LUSI list?

Available to: Staff, Students

Systems Supported: Majordomo

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Owner: Steve Bennett

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: Majordomo mailing lists ~ LUSI mailing lists, ~ Majordomo support

 

What we provide: Staff can access their Exchange email at work, at home or on the move. Exchange 2010 provides the following features:

• a large mailbox - 2Gb
• integrated calendaring
• access to University address lists.
• access to your email from a range of mobile devices.
• acces via Outlook 2007\2010 - Microsoft Office Suite installed at home or work.
• Access via Outlook Web Access - A fully featured client, compatible with the vast majority of web-browsers, on all operating systems.
• Access via Outlook 2011 for Mac or Mac Mail - If you use an Apple Macintosh computer

What we expect: The Terms and Conditions of the email service listed here are covered by the Computer User Agreement (CUA), Appendix C in the Rules of the University. As a member of the University you have agreed to these rules, and by doing so, have thereby agreed to these Terms and Conditions. Should any conflict occur between any of these agreements, the most restrictive conditions will apply.

Suspension/Termination of Email Accounts: - Your use of the email service may be suspended or terminated if you use it to:

• break the law
• let anyone else use your account
• breach University rules
• send unsolicited messages (“Spam”) - whether done deliberately by you, or through your account being used by others
• disrupt, or attempt to disrupt the email service in any way

Monitoring of the Service & Use of Personal Information - ISS monitor some aspects of the email service in order to be able to maintain the quality and security of the service delivered. Such monitoring reports on the service as a whole and would only focus on individual use if irregular activity was highlighted and considered to be in breach of these Terms and Conditions.

Available to: Staff, Postgrads

Advice & Guidance: Shared mailboxes and management of access permissions ~ How do I create personal folders in Outlook 2010?

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Exchange, Outlook

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year;

Service Owner: Steve Bennett

Service Manager: Martin Raine

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web Links: , Staff Email ~ PG Email ~ Email Overview

 

What we provide: You can use Depts filestore in the following ways:

• make documents/files available for the whole department to read and update
• make documents/files available for named users to read and update
• share databases with named departmental users (with customised access privileges).
• create different folders for different tasks.

Why do ISS recommend that you use your 'Depts' filestore for sharing data rather than sharing out folders on your local hard disk?

• shared local folders can be exploited by virus to infect your PC.
• the departmental filestore is backed-up nightly.
• The filestore is secure: only those users who are specified will have access to it.

What we expect: Groups of users who want to apply for space on 'Depts' filestore should:

1. get permission from their 'head of department' or 'head of section' for use of an existing folder or the creation of a new folder.
2. get the 'head of department' or 'section head' to send an email to the ISS Service Desk

The email asking for a change to existing folder or asking for an additional folder should contain the following information:

• the name of the folder, in the following form:
  \\lancs\depts\faculty\department\folder\
• a list of all 'groups' who need to have access to the folder. Groups can include the following:
  • all members of a faculty.
  • all members of a department.
  • all Staff in a department.
  • all Undergrads or Postgrads in a department.
  • other existing groups e.g. special interest groups.
• a list of the names & usernames of individuals who need to have access to the folder.
• the type of access to the folder required by each user or group i.e. 'read', 'modify' (also known as read/write) or 'none'
• the 'none' type of access can be used to exclude a group member from access that has been granted to the whole group.

Some departments may have a complex file structures inside their 'depts' folder. For example the English department may keep examples of core texts in a structured manner e.g.\\lancs\depts\english\texts\keats\

Connecting to Departmental Filestore

1. Start 'My Computer' or 'Windows Explorer'.
2. click on 'Tools' menu then 'Map Network Drive' option.
3. drop the 'Drive:' list and choose a drive letter - later in the alphabet is best.
4. into the 'Folder;' box type:
   \\lancs\depts\(faculty name)\(department name) 
   e.g. for 'Management Development Division' type:
   \\lancs\depts\lums\mdd
5. click on the 'Finish' button - see folder open.

List of Faculty level folders: - FAS - Faculty of Applied Sciences, FSS - Faculty of Social Sciences, HUMAN - Faculty of Arts & Humanities, IENS - Institute of Environmental and Natural Sciences, LUMS - Lancaster University Management School, OTHER - Administration Departments, ISS - Information Systems Services.

Advice & guidance: How do I connect to a departmental filestore?

Systems Supported:Departmental Filestore

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year

Available to: Students, Staff

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web Links: Personal Filestore, Departmental Filestore,

 

What we provide:

Members of Lancaster University have access to filestorage on a 'central filestore server' which is available to all networked computers. On 'Managed' Office PCs this is 'pre-connected' as the H:drive. Files stored in your H:drive folder are automatically backed up daily. In the event of a hardware failure, your data is secure if it is more than 24 hours old. For total security, important files less than 24 hours old should be copied to CD, DVD or floppy disk. Your H:drive can only be read by you.

Users of non-managed PCs or PCs/Macs connected via various other networks will have to connect 'manually'

What we expect:

Please be aware that:

• there is no 'Recycle Bin' on network drives, e.g. H:drive. This means that files you delete from network drives cannot be retrieved; they will not be retained or appear in the main Recycle Bin on the C:drive of your PC.

On PC Lab PCs and staff 'Managed XP PCs':

• save your work on to your central filestore (or on to floppy disk/USB memory stick).
• NEVER save your work onto a Lab PC's 'local' hard disk (also known as the 'C:drive'). The Lab PCs' local disks are reserved for the system software and all other files are deleted regularly.

Connecting to Your H: drive from Off Campus

Before you can connect your H:drive you need your number. If you don't know your folder number, follow the link below:

Click here to find your H:Drive Folder Number, then follow RETURN...

For example, the user 'Jo Bloggs' (username is 'bloggsj') discovers that:

• their folder number to be 42
• folder number 42 is in the 'Number Range' 40 - 60.
• the H:Drive location of Jo Bloggs is: \\homes3\42\bloggsj

Advice & guidance:What is my personal filestore? ~ How do I connect to my H: drive using Snow Leopard? ~ How do I connect to my H: drive using Windows? ~ How do I connect to a departmental filestore?

Available to: Students, Staff

Systems Supported: Personal Filestore,

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Click on link to go to Lancaster Answers portal

Web Links: Personal Filestore ~ Departmental Filestore,

 

Advice & guidance: How do I contact the ISS Service Desk?

Available to: Staff, Research students

Systems Supported: Filestore

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Click on link to go to Lancaster Answers portal

Web Links: N/A

What we provide: The High End Computing Cluster is a centrally-managed facility to support researchers and research students at Lancaster who require high performance computing. This includes programs which might run for more than one hour on the interactive Unix service, programs which require a gigabyte or more of memory, or programs which require access to datasets of more than a gigabyte in size.

You will have an allocation of home filestore on the HEC's Panasas fileserver. This is separate from your allocation on IUS or any other service. The default quota allocation for home directories is 2 Gigabytes, which can be increased on request if necessary. There are also two other user filestore spaces available; storage and scratch.

What we expect: Users storage space is - like the home directory - subject to a quota, with an initial allocation of 20 gigabytes. Unlike the home directory, files placed in storage space are not backed up; users should store vital files in their home directory. The Scratch user filestore area is not subject to quota. Users may use as much space as is available on the volume - up to 5 terabytes. Scratch space is not backed up, and files stored there are subject to deletion after 14 days. Please note: the scratch area is shared by all users - please use it responsibly.

Available to: Staff , PG Research students

Advice & guidance: www.lancs.ac.uk/iss/hec/

Systems Supported: HEC

Service Requests & Fault Reporting: If you think you need an account on the HEC please ask your Departmental IT Representative to apply to the ISS Service Desk on your behalf, giving a brief explanation of the type work to be undertaken.
ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods:

Service Owner: Steve Bennett

Service Manager: Mike Pacey

Business Service Director: Trevor McMillan

Lancaster Answer Solutions: What is the High End Computing cluster? ~ What software is available for researchers on the HEC? ~ Job fails unexpectedly with an error message

Click on link to go to Lancaster Answers portal

Web Links: HEC

 

Systems Supported: MySQL and Postgres

Advice & guidance: How do I apply for webspace on the Lancaster University webserver?

Available to: Staff

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

Central web services

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

 

Systems Supported: SQL Databases, Postgress Databases, MySQL databases

Advice & guidance:How do I contact the ISS Service Desk?

Available to:Department and Faculty IT staff

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links: N/A

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

Systems Supported: Jabber, Microsoft Communicator

Advice & guidance: How do I contact the ISS Service Desk?

Available to: Staff

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

Jabber

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk
   

 

What we provide: The University's Interactive Unix Service (IUS) provides a UNIX facility for students and departments whose needs, in the areas of study, research, development and teaching, are not best served by the University's Microsoft based services.

The IUS also acts as a front-end to the other UNIX-based services provided by the University. A wide range of software is installed on the system.

Advice & guidance: What is the Interactive Unix Service (IUS)? ~ What software is available on the IUS?

Available to: Staff, Students

Systems Supported: Interactive Unix Service (IUS)

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days 

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Click on link to go to Lancaster Answers portal

Web Links: Interactive Unix Service (IUS) ~ IUS software

 

What we provide:

• User Account support for staff and students and visitors
• User Authentication and Authorisation - Authentication verifies that a user is who they say they are. Authorisation determines if they are permitted access to a resource.
• Account Lifecycle Management - ensures that IT Accounts  are created and deleted as required.
• Advice and guidance on the use of Co-Sign to provide single sign-on for University applications

What we expect:

It’s essential that you protect the privacy and security of your IT Account. The following should help you to do so:

• Choose a secure password and keep it safe.
• Never give your password to anyone else.
• ISS staff will never ask for your password over the phone or by email.
• Log out of computers in PC labs when you’ve finished using them.
• Protect your own PC by updating your operating system and software.
• Be aware of threats, including viruses and ID theft.
• Only open email attachments when you know who they are from.
• Don’t send your username and/or password details out in emails.
• Minimise the amount of personal information you put on social networking sites.
• Be aware of unsolicited emails (spam) and attempts to dupe you into providing private information (scams and phishing).

Available to: Staff, Students, Visitors

Advice & Guidance: What does my University IT username and password give me access to? ~ How do I change or re-set my computer account password? ~

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: GroupMan, MyAccount , Active Directory, LDAP, Co-Sign, Shibboleth

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesdays 13:00-18:00

Critical Periods: Beginning of academic year;

Service Owner: Steve Bennett

Service Manager: Brian Green

Business Service Director: Nick Burd

Lancaster Answer Solutions:

Click on link to go to Lancaster Answers portal

Web Links: MyAccount ~ Co-sign information

 

What we provide: If you would like more information about the ISS Computer Purchasing Support Service or would like ISS to purchase a computer for you please fill in the enquiry form.You will be referred to one of a number of designated ISS support staff who will contact you to answer your questions regarding cost, set-up and delivery of your computer. Once you have decided to purchase a computer let ISS do the work:

• ISS Service Desk Staff log your request as a trackable job.
• ISS order your computer.
• When your computer is delivered ISS Technicians will install any necessery software, updates and security fixes deemed necessery by the Systems team.
• An ISS Technician will then bring the computer to you and set it up on your desk.

What we expect: The Service is only available to Lancaster University staff for equipment procured with University funds. You must have agreement from your budget holder before requesting this service.

To find computers which match the University's requirements ISS has liaised with a number of suppliers, looked at their machines and negotiated advantageous prices specifically for Lancaster University. Details of these offers can be found by following the links below.

• Research Machines
• Viglen
• Dell
• Getech
• XMA

Please note, ISS are not directly involved in the sale of these machines but are simply offering them as examples that match our specifications and are well priced. 
A full list of University preferred PC, laptop and printer suppliers can be found on the strategic purchasing webpage.

Systems Supported: IT Purchasing Support for staff

Advice & guidance: How do I contact the ISS Service Desk?

Available to: Staff

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Availability: 24 hours - 7 Days via online form for information and requesting purchasing. 9am to 5pm Mon to Fri for building PCs

Critical Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: IT Purchasing Support for staff ~ IT Purchasing Order Form

What we provide: iLancaster is a free mobile application for students, providing Lancaster University applications and services via mobile devices. Users can get personal information, such as their course timetable and the staus of their library account; real-time information, such as the availability of computers in PC Labs, bus times for local services, and availability of washers/dryers in Laundry rooms on campus; access to other University services, such as Library catalogue search and staff contact details; and a range of other information, such as the locations of rooms and buildings on campus, and information about University services and facilities.

iLancaster is available as a dedicated app for iOS (iPhone, iPad and iPod Touch), Android, BlackBerry, and there is a web-based version for other mobile devices which have web-browsing capability. The app has been developed for students, but is also available for staff to use.

What we expect: By using this service you agree to adhere to the policies and guidelines of Lancaster University. For full details see the Computer User Agreement and the Rules of the University

Available to: Students , Staff

Advice & guidance: iLancaster

Systems Supported: iLancaster on iPhone, Android and Blackberry operating systems

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Brian Green

Business Service Director: Nick Burd

Lancaster Answer Solutions: Can I use the iLancaster mobile app on my phone? ~ How do I install the iLancaster mobile app on iPhone or iPad?

Click on link to go to Lancaster Answers portal

 

What we provide:

ISS offers a supported SmartPhone service covering selection, purchase, configuration and support. The Service is only available for equipment procured with University funds. You must have agreement from your budget holder before requesting this service. Currently ISS support the use of the Nokia E5 ,and the Apple iPhone.

The are a number of steps involved with purchasing an ISS Smartphone and ensuring that it is set up and configured for use with University Systems. Please fill in the Smart Phone order form if you would like more information about the service or would like to order a phone. When you fill in the order form you will be referred to one of a number of designated ISS support contacts .

What we expect:

• You have the agreement of the budget holder for the intial purchase price of the device and the ongoing costs associated with a 24 month contract.
• To use the device in connection with University business only
• To inform us if the device is transferred to someone else or is no longer required.
• To insure that you keep the device secure at all times and use the locking code which has been set when the device is not it use. Do NOT reveal the locking code to anyone else and treat it as you would a password.
• To inform the ISS Service Desk and Orange Customer Services (07973 100 158) immediately if your device becomes lost or stolen.
• To inform us and seek our advice via the ISS Service Desk if you require usage abroad.
• To contact the ISS Service Desk if you require help and support.

Available to: Staff, Departments

Advice & guidance: Smartphone Service, phone order form

Systems Supported: iPhone, Nokia E5

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesday 13:00 to 18:00

Peak Periods:Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Jonathan Day

Business Service Director: Nick Burd

Lancaster Answer Solutions: How do i install the Lancaster iphone profile? ~ How do I connect my iPhone to exchange? ~ Can I use the iLancaster mobile app on my phone?

Click on link to go to Lancaster Answers portal

 

What we provide: ISS provide information about connecting your smart phone to the university exchange email system. The Exchange system is only available to Lancaster University staff and PhD postgraduate students.

What we expect:

Available to: Staff, Departments, PhD students

Systems Supported: iPhone, Nokia E5, Blackberry, Smartphones

Advice & guidance: Mobile devices

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Systems at Risk’ periods - Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Patrick Montague

Business Service Director: Nick Burd

Lancaster Answer Solutions:How do i install the Lancaster iphone profile? ~ How do I connect my iPhone to exchange?

Click on link to go to Lancaster Answers portal

Systems Supported: PASS, VPN, Network Points

Advice & guidance: How do I connect to my office PC from home using remote desktop? ~ What is VPN ~ How do I connect to VPN using Snow Leapord? ~ What and when are the IT 'Network at Risk' periods? ~ I'm a visitor - how do I get access to the campus network? ~ How do I request a voucher for a visitor to get access to the University network?

Available to: Staff, Students, Visitors

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

Network information

Remote access

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

What we provide: ISS provide the following lab facilities:

• Barker House A58- 6 PCs
• Bowland North A64*- 26 PCs
• Bowland North A65*- 26 PCs
• County North A44- 24 PCs
• Engineering A37- 10 PCs
• Faraday A205*- 28 PCs
• Faraday A39- 42 PCs
• Grad College Lab- 24 PCs
• Library- 214 PCs
• LUMS A1*- 39 PCs
• LUMS EGA008- 51 PCs
• Pendle Lab- 10 PCs

Note- PC Labs marked * are sometimes 'booked out' for teaching purposes.

What we expect:
The following rules are in place to ensure everyone's comfort in using the lab facilities. Anyone failing to follow these rules will be denied access to computer facilities.

• Smoking, eating and drinking are NOT permitted in the lab.
• Do NOT load any software onto machines in PC labs.
• Computers are for academic use, NOT for playing games.
• If you are NOT working, give way to anyone waiting to work.
• Do NOT unplug PCs from the network or use network points with laptops.
  

Available to: Staff, Students

Advice & guidance: Software installed on PC labs ~ PC availability in labs

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: PC labs - Windows and Mac platforms

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days for most labs. Access by library card out of hours - Follow this link to see available PCs across campus

Peak Periods: Term time and during exams

Out of Hours Support: N/A

Service Owner: Chris Dixon

Service Manager: Patrick Montague

Business Service Director: Nick Burd

Lancaster Answer Solutions: Where are the PC labs on campus? ~ How do I provide feedback about PC labs? ~ How do I change the screen resolution of a monitor in a PC lab?

Click on link to go to Lancaster Answers portal

 

What we provide: ISS do not have any specific support for Apple Macintosh computers, but do operate a 'best efforts' policy. What this means is that we will try to make as many facilities compatible with Apple products as we can and will offer as much support as we are able to. Some ISS staff use Apple computers, but most are not Apple experts and we may not be able to answer all of your questions or fix your problems.

What we expect: ISS support is limited and you may need to sort out some problems on your own or through user groups or forums

• Some software may not be available
• You may struggle to access some ISS facilities

Advice & guidance: Mac Support

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Mac Desktops Mac OS X and above

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability:Mon - Fri (excl. holidays) 09:00 to 17:00

Peak Periods: Beginning of academic year

Service Owner: Graeme Hughes

Service Manager: Heath Boffey

Business Service Director: Nick Burd

Lancaster Answer Solutions: How to I configure Apple Mail to access Microsoft Exchange? ~ How do I connect to my H: drive using Mac Snow Leopard? ~ How do I connect to WiNet (wireless network) using a Mac?

Click on link to go to Lancaster Answers portal

 

What we provide: ISS managed PCs running either Windows 7 or Windows XP systems.

• ISS provides full support for the Supported Windows 7 build.
• ISS provides full support for the 'Managed Windows XP' build
• Supported Windows 7 PC - deployment schedule
• Managed Windows XP PC - the current recommended build
• List of Standard and Installable Software - on Managed Win XP and Supported Win 7 PCs
• Microsoft Office 2007 - is the current version on Managed XP. Supported Win 7 PCs
• Microsoft Internet Explorer - the current version is Internet Explorer 8

What we expect: ISS requests that you do not run Windows 95, Windows 98, Windows ME, Windows XP home, Windows Vista, Windows NT or Windows 2000.

Advice & guidance: How do I know if my PC is 'managed'? ~ How do I know what operating system my computer is using? ~ How do I install a printer or other device on a Windows PC?

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported:

• Supported Windows 7 PC- deployment schedule.
• Managed Windows XP PC- the current recommended build.
• List of Standard and Installable Software- on Managed Win XP and Supported Win 7 PCs.
• Microsoft Office 2007- is the current version on Managed XP. Supported Win 7 PCs.
• Microsoft Internet Explorer- the current version is Internet Explorer 8.

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: Mon - Fri (excl. holidays) 09:00 to 17:00

Peak Periods: Beginning of academic year

Service Owner: Graeme Hughes

Service Manager:

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web links: ISS Managed/ Supported Builds

 

What we provide: ISS support PCs running Windows 7 and Windows XP systems

• ISS provide partial support for Windows Vista, and Macs (although these systems are not deployed on ISS hardware).
• ISS does NOT support any other versions of Windows attached to the campus network.

What we expect: ISS requests that you do not run Windows 95, Windows 98, Windows ME, Windows XP home, Windows Vista, Windows NT or Windows 2000.

Advice & guidance:How do I know what operating system my computer is using? ~ How do I install a printer or other device on a Windows PC? ~ How to I configure Apple Mail to access Microsoft Exchange?

Available to: Staff

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Windows 7, Windows XP, Mac OSX and above

• Microsoft Office 2007- is the current version on Managed XP. Supported Win 7 PCs.
• Microsoft Internet Explorer- the current version is Internet Explorer 8.

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: Mon - Fri (excl. holidays) 09:00 to 17:00

Peak Periods: Beginning of academic year

Service Owner: Graeme Hughes

Service Manager:

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web Links: Windows

 

What we provide: In response to student demand and requests to provide more than the free ISS support for ResNet,ISS provide a charged for service giving students and staff access to cost effective PC support. Using existing university partnerships to maintain close links with suppliers and University IT support will ensure excellent value for money compared to commercial offerings. ISS will continue to provide FREE support for ResNet connection issues and University owned equipment.

The Workshop is an environmentally aware Lancaster University owned PC sales and service store, focused on student and staff. Services include:

• PC Sales and Support
• Computer Health Checks / Tune Up
• Virus and Spyware scan and removal
• Mobile Phone setup
• Laptop rentals
• Software Installation
• File Recovery
• Computer Rebuilds
• Backup and Recovery
• Recycling Service (eligible equipment may include discounts or cash back options)

What we expect: We are also open to suggestions, so any service we don't have, please let us know and we will do our very best to accommodate you!

Available to: Staff, Students

Advice & guidance: The Workshop

Service Requests & Fault Reporting: The Workshop, County Main, Tel: 01524 510040, Email: theworkshop@lancaster.ac.uk

Systems Supported: The Workshop -Windows, Mac, UNIX

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: Mon - Fri (excl. holidays) 09:00 to 17:00

Peak Periods: Beginning of academic year

Out of Hours Support: Email

Service Owner: Chris Dixon

Service Manager: Patrick Montague

Business Service Director: Nick Burd

Lancaster Answer Solutions: Where can I get my computer fixed?

Click on link to go to Lancaster Answers portal

 

What we provide: ISS provides and manages a VOIP telephone service across various buildings on the main Lancaster University campus. The following buildings and areas are currently equipped with VOIP telephones:

• Biological Sciences, Computer Centre, County Main, Gordon Manley (LEC3), InfoLab 21, Institute for Advanced Studies, ISS Building, Lancaster Environment Centre (LEC), Library, LICA Building, Learning Zone, Management School

What we expect: There is a cost associated with each extension on the VOIP telephone system. All applicable charges are listed below and are correct as of November 2010. No installation charge is made for new handsets. For bulk deployments of 20 or more handsets an installation charge may apply - ISS will provide full details of any installation charges prior to commencement of the installation. The standard line rental charge is 29 pence per day per handset/extension. Outgoing calls to the PSTN are charged at the standard BT Business tariff, less a 5% discount. Handsets that are lost or damaged (where the damage is not attributable to a manufacturer's defect or everyday wear-and-tear) will carry a replacement fee of £50.

Available to: Staff, Facilities

Advice & guidance: IP Telephony at Lancaster University,

Service Requests & Fault Reporting: Before contacting ISS about your problem please check our online Frequently Asked Questions page to see if your query has already been addressed. If your query is not addressed in the FAQs, or if you are experiencing a problem with your VOIP telephone, then please e-mail voip-support@lancaster.ac.uk with your extension number in the subject line and a detailed description of the problem you are having.

For more general queries contact the ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported:VoIP, PASS, Network Points

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Network at Risk’ periods -Tuesdays 07:00 to 09:00 - 'Network at Risk' for JANET and Internet access;Tuesdays 06:00 to 09:00 - 'Network at Risk' for the University network.

Peak Periods: Beginning of academic year

Service Owner: Craig MacDonald

Service Manager: Ian Anderson

Business Service Director: Nick Burd

Lancaster Answer Solutions: How do I divert a VoIP phone? ~ How do I transfer a call? ~ How do I access 'Message of the Day on my VoIP phone? ~ How to: Use the pin lock service on a VoIP phone ~ How do I use the online telephone directory?

Click on link to go to Lancaster Answers portal

Web Links: IP Telephony at Lancaster University, Frequently Asked Questions about VOIP.

 

What we provide: Printers are connected to the network in every ISS computer lab and in the Library. If you are using a PC that is connected to the network (in a lab, office, or in your residence room) you can use these printers, in the same way that you would use a printer attached directly to your computer.

However, before you can use the printers you must have a Lancaster University computer account as we can only accept prints across the network. Users should also note their printer budget must have the necessary credit in order to print.

More information on using the ISS printers can be found by following the links below:

• Paying for printouts
• Cancelling a print job (you might want to do this if there is a problem with the printer you've sent your job to)
• Changing a default printer (you might want to do this if you have a lot of jobs to print)
• Duplex Printing
• Installing network printers
• Printer Locations
• Printing from a Mac
• Problems with printing (you sent a job but only an error sheet was printed)
• Using printers (including charges)

Advice & guidance:. How do I check my print budget? ~ How much does printing cost on campus? ~ How do I top up my print credit?

Available to: Staff, Students, Visitors

Systems Supported: Windows Printing

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days for most labs,

At Risk Periods: Standard ‘Network at Risk’ periods -Tuesdays 07:00 to 09:00 - 'Network at Risk' for the University network.

Peak Periods: Beginning of academic year, exam time

Service Owner: Steve Bennett

Service Manager: Norm Patterson

Click on link to go to Lancaster Answers portal

Web Links: Windows Printing ~ PC labs

Systems Supported: Windows, Mac, Unix

Advice & guidance: Add a printer on a Mac using Snow Leopard ~ Add a printer on a PC using XP ~ Adding a printer on a PC using Windows Vista

Available to: Staff

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

Printing

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

Systems Supported: TS2000

Advice & guidance: N/A

Available to: Research & Enterprise services

Lancaster Answer Solutions

Click on link to go to Lancaster Answers portal

Web Links:

Research & Enterprise services

ISS Service Desk

1. In person: Learning Zone, Alexandra Square
2. Phone: 01524 5 10987
3. Email: ISS Service Desk

What we provide: LancasterAnswers is a searchable online information portal providing access to information (Solutions) about using IT and Student Based Services at Lancaster University, based on an underlying knowledge management system. A large number of additional IT Solutions have been provided by the software supplier. Users login to LancasterAnswers and search for answers to questions using keywords or natural language; the results that are listed can be refined using filters. Users can save Solutions as Favorites and can see a list of the most viewed Solutions; they can print out Solutions, provide feedback, and can email useful Solutions to other users. Some Solutions are designated to be visible to University staff only, and there is a guest portal to enable non-University users to access relevant information. A mobile version of LancasterAnswers is available as a feature within the iLancaster mobile app. ISS provides advice and guidance to departments on the use of LancasterAnswers, and implements supplier updates and improvements.

What we expect: End users of LancasterAnswers are expected to feedback on missing or incorrect solutions using the provided feedback mechanisms and provide feedback using the “was this solution helpful” icons to enable the provision of a better service for users. Departments and other areas using Lancaster Answers to provide solutions are expected to keep their solutions up-to-date and accurate, follow guidelines on the authoring of solutions and on the use of LancasterAnswers, respond to user feedback on solutions or general feedback in a timely manner and notify ISS of any issues reported or experienced when using the system.

Available to: Students , Staff

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Right Answers

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Dave Bleasdale

Business Service Director: Nick Burd

Lancaster Answer Solutions: About Lancaster Answers ~ How to: Decide whether your department should put information into LancasterAnswers (staff only)

Click on link to go to Lancaster Answers portal

Web Links: Accessibility (Using Jaws) - how to navigate the Modal windows used for solutions.

 

 

What we provide: Supportworks ITSM Enterprise ITIL service desk software, helps the service desk make the transition from supporting IT services and technology, to supporting business services and enabling the business to meet its goals. Supportworks software provides combination of call management automation, functionality and flexibility, delivering an IT support system.

What we expect: Staff and students to report IT problems via the ISS Service Desk

Available to: Students , Staff

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Hornbill Supportworks Enterprise

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager:

Business Service Director: Nick Burd

Click on link to go to Lancaster Answers portal

Web Links:

 

What we provide: ISS purchase and maintain a number of site licences for a range widely used software e.g. SPSS. The 'conditions of use' vary from pachage to package. ISS provides access to, and installation instructions for, each site licenced package. We also provide access to a range free software and provide guidence on purchasing some commercial software licences.

What we expect: Users of site licenced software should ensure that they comply with the terms of the relevant site licence agreement.

Available to: Students , Staff

Advice & guidance: Licensed Software,- Staff - software shop , - Students - software discounts

Service Requests & Fault Reporting:ISS Service Desk - Phone: 01524 5 10987 or Email:ISS Service Desk

Systems Supported: Licensed Software ~ Staff - software shop

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days for downloadable software, Mon - Fri (excl. holidays) 09:00 to 17:00 for CD/DVD based software

At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Dave Bleasdale

Business Service Director: Nick Burd

Lancaster Answer Solutions: What software can I install on my home PC? ~ How do I install site licensed software? ~ How do I get Microsoft software at a discounted price to use on my home PC? ~ What software can I install on my home PC? ~ How do I install site licensed software?

Click on link to go to Lancaster Answers portal

 

What we provide: The ISS Service Desk provide support for installing and using basic packages such as Microsoft Office. For more specific packages e.g. SPSS, the ISS Service Desk provide support for installing the software.

What we expect: If you have an issue with a peice of software you should contact the ISS Service desk with full details of the issue including who you are, the software and the location of the computer.

Available to: Staff, Students

Advice and support: Software

Systems Supported: e.g. Maple, Matlab, Microsoft Office, Microsoft Windows, SAS, SPSS,

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability:24 hours -7 Days for downloadable software, Mon - Fri (excl. holidays) 09:00 to 17:00 for CD/DVD based software

At Risk Periods: Standard ‘Systems at Risk’ periods -Wednesday 13:00 to 18:00

Peak Periods: Beginning of academic year

Service Owner: Chris Dixon

Service Manager: Dave Bleasdale

Business Service Director: Nick Burd

Lancaster Answer Solutions: What software is available for use on University computers? ~ How do I install site licensed software? ~ How do I install software on a Managed Windows PC?

Click on link to go to Lancaster Answers portal

What we provide: Maintenance, support and training for audio/video equipment used in Teaching Spaces ( Lecture Theatres and Seminar Rooms).

We offer group and one to one training in the use of equipment installed in centrally time tabled rooms. Contact the ISS Service Desk to arrange a session. 

[PDF] - download the instructions for using the AV equipment in lecture theatres. Campus Lecture Theatre AV Instructions

Click here for more details on staff training courses.

Advice & guidance: How do I book training on using audio visual equipment in lecture theatres

Available to: Lecturers, Facilities, Students, Visitors

Systems Supported: Lecture Theatres, Seminar Rooms, Meeting Rooms

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: Building opening hours

Service Owner: Chris Dixon

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: Lecture Theatre training

 

What we provide:

Online Training - This online training, for staff, aims to make you think about Information Security at Lancaster and how you (and your team) manage the information you use.In this training we refer to information as electronic and paper based. Information security often focuses on keeping electronic information safe, but it is important to remember that some information is still on paper and this needs to be appropriately secured too. This online training will take approximately 1.5 hours to complete. There is a short multiple choice assessment at the end of the training. To pass this assessment you will need to achieve 80% or more. Successful completion of this test is recorded on your staff development record on the HR system and acts as evidence of you having completed the course. If you do not pass first time, you can take the assessment as many times as you like.

Taught Training Session - This is the online training version of the Information Security session, if you wish to attend a taught training session, please book online. Training sessions are repeated throughout the academic year.

Available to: Staff

Advice & guidance: How do I contact the ISS Service Desk?

Systems Supported: IT Security courses for Windows, UNIX

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00 24 hours -7 Days for access to online training

Service Availability: 24 hours - 7 for access to online training,

Service Owner: Rachel Fligelstone

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links:IT Security courses ~ Online Training

 

What we provide: We provide training and advice for staff on the effective use of IT at Lancaster University. Areas supported include:

• Microsoft Office Specialist certification
• Using Office applications in the workplace
• Using Office applications for academic purposes
• Information Security
• Using Adobe Acrobat Pro to enhance Information Security
• Web authoring
• Photo editing
• Collaboration using SharePoint
• Advice and guidance for the IT Trainer
• Bespoke training

Training is offered in a variety of formats, depending on the topic:

• Taught sessions, classroom based
• Online learning
• Office based group workshops
• Drop in workshops

What we expect: ISS training have the following expectations from those who attend training:

• To book sessions online at www.lancs.ac.uk/iss/training
• To attend booked sessions
• To provide feedback on training requirements and training sessions

We expect to have a minimum of 5 people for any training session and may cancel sessions that do not meet the minimum booking requirement.
We expect that new projects consider the training element required from the beginning of the project by following project training guidelines.

Advice & guidance: What IT training is available for staff?~ Microsoft Office Specialist (MOS) IT qualification ~Where can I get Lecture Theatre AV training? (Staff) ~ Where can I find out how to use Microsoft Excel? ~ Where can I find out how to use Microsoft PowerPoint? ~ Where can I find out how to use Microsoft Word?

Systems Supported: Windows, Mac (limited support)

Available to: Staff

Service requests and fault reporting:

For staff training session information and bookings: www.lancs.ac.uk/iss/training/staff/index.html
For Microsoft Office Specialist (MOS) certification information: www.lancs.ac.uk/depts/iss/training/MOS/
To enquire about training suitability: iss-training@lancaster.ac.uk
All other enquiries can be made through the ISS Service Desk

Service Support Hours: Monday to Friday, 9am – 5pm (excl. holidays)

Service Availability: Monday to Friday, 9am – 5pm (excl. holidays)

Service Owner: Rachel Fligelstone

Service Manager: Christine Percival

Business Service Director: Nick Burd

Click on icon to go to Lancaster Answers portal

Web Links: The ISS Training web pages are available from: www.lancs.ac.uk/iss/training/
This includes links to the following:

• Training for staff:: www.lancs.ac.uk/depts/iss/training/staff/
• Training guides and hand outs: www.lancs.ac.uk/depts/iss/training/documents/
• Microsoft Office Specialist Qualification: www.lancs.ac.uk/depts/iss/training/MOS/
• eLearning (links to Microsoft short step by step guides and videos): www.lancs.ac.uk/depts/iss/training/Elearning/

Information Security (online training and assessment): /www.lancs.ac.uk/iss/training/security/

Systems Supported: IIS/Tomcat

Advice & guidance: How do I access the web directory of my webspace? ~

Available to: Staff, Students

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Owner: Malcolm Baldwin

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: ISS central web service

 

What we provide: You can apply for a webpage/webspace if you are a member of the University (and have an IT Account) in any of the following categories:

• Staff
• Postgraduate student
• Undergraduate student
• Students' Union Society

To apply for a webpage/webspace complete the online Registration form

If you want a webpage/webspace for one of the following categories email a request to the ISS Service Desk

• Academic Department or Faculty
• Research Centre or Unit
• University or College Administration
• University Arts, Recreation or anything similar

Advice & guidance: Can I have my own personal webspace? ~ How do I access the web directory of my webspace?

Available to: Staff, Students

Systems Supported: University web spaces, Drupal CMS, Wordpress, IIS/Tomcat

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Service Owner: Steve Bennett

Service Manager:

Click on link to go to Lancaster Answers portal

Web Links: ISS central web service

 

What we provide: WiNet is Lancaster University's wireless network service.

You can use WiNet to access the University's network using a WiFi enabled computer, smartphone or tablet device in WiNet-enabled areas (see coverage below).

eduroam is used at Lancaster to provide secure wireless access for staff, students and visitors. eduroam is the secure, world-wide roaming access service developed for the international research and education community. It enables students, researchers and staff from participating institutions to obtain secure Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop or activating their smartphone or other portable device. You can use eduroam to access the Internet at Lancaster, and at hundreds of other institutions.

Advice & guidance: How do i connect to WiNet (Wireless Network) on your iPad ~ What is WiNet? ~ How to: Connect to WiNet (Wireless Network) using Mac OSX ~ How do I connect my Kindle to WiNet? ~ How do I connect to WiNet (Wireless Network) using Windows 7

Available to: Staff, Students, Visitors

Service Requests & Fault Reporting: ISS Service Desk - Phone: 01524 5 10987 or Email: ISS Service Desk

Systems Supported: Eduroam, Lancaster network, XNet

Service Support Hours: Mon - Fri (excl. holidays) 09:00 to 17:00

Service Availability: 24 hours - 7 Days

At Risk Periods:At Risk Periods: Standard ‘Network at Risk’ periods -Tuesdays 07:00 to 09:00 - 'Network at Risk' for JANET and Internet access; Tuesdays 06:00 to 09:00 - 'Network at Risk' for the University network.

Service Owner: Craig MacDonald

Service Manager: Paul Boyd

Click on link to go to LancasterAnswers portal

Web Links: WiNet - the campus wireless network ~ WiNet Campus Coverage