Visit the webmail page http://webmail.lancs.ac.uk

This is controlled by CoSign and you should use your standard University IT account credentials to login.

Additionally you can access your email using a standard email program using IMAP.

 

On login you will be able to set an appropriate time zone for your location and choose which language you would like Outlook live to display menus in. All new emails will be delivered to this inbox

See Live@edu mobile devices webpage for more information

Yes, live@edu offers integration with iPhones, Android phones and devices running Windows Mobile (5.2 and above) or any client that supports ActiveSync or IMAP but not POP as this has been disabled.  ActiveSync is preferred offering the richest features and push mail.You can obtain the settings from the live@edu web page - by choosing Options > See All Options > Settings for POP, IMAP and SMTP access

The University will continue to scan external email for spam and for viruses and will tag spam as now before passing messages into your live@edu mailbox.  In addition Microsoft content filtering at live@edu will provide additional checks.  You will be able to setup rules on your inbox and live@edu also provides a Junk E-mail folder.

If you delete your emails they can be recovered from your “Deleted Items” folder. Once you have emptied your “Deleted Items” folder you can then recover your emails for a further 30 days (after this your
emails are not recoverable).  In order to recover items that have been deleted from Deleted Items right click the "Deleted Items" folder and choose Recover Deleted Items.

Your Live@edu email is not backed up by Lancaster University and no mechanisms are available to ISS Support Staff to recover lost or deleted information. However, the Microsoft Live@edu Service does provide you with mechanisms to recover messages yourself for a given period after deletion. Even so, it is recommended that you do not use this service for the storage or backing up of important documents. You should always use your personal file store (H: Drive) to store important documents, as this is backed up by ISS every night.

Windows XP, Windows 2003, Windows Vista, or Windows 7:

• Internet Explorer 7 and later versions.
• Firefox 3.0.1 and later versions.
• Chrome 3.0.195.27 and later versions.

Mac OS X 10.5 and later versions

• Safari 3.1 and later versions.
• Firefox 3.0.1 and later versions.

Linux

• Firefox 3.0.1 and later versions.

If a browser is detected that isn't supported for the full feature set Live@edu will open in the light interface.  The light version provides fewer features and is faster for some operations. You may want to use the light version if you're on a slow connection or using a computer with unusually strict browser security settings. The light version can be used with almost any browser and has the same features across all browsers.

You should ensure that you:

• Enable session cookies. Session cookies are deleted at the end of the browser session.
• Enable JavaScript.
• Check pop-up blocker settings. Pop-up blocker settings in your Web browser or in an add-on pop-up blocker may prevent Outlook Web App from working as expected.

Info from Microsoft at:

http://help.outlook.com/en-us/140/bb899685.aspx

 

Outlook Web App includes a new feature called "Conversation view" which groups messages between two parties so you can follow a mail message conversation.
This is not to everyone's taste and the view can be changed in the options.  You can also change the sort order of messages and the handling of read items.

Options > See All Options

Settings

Mail

See the Right hand side under Conversations

For more information about conversation view and the various options

http://technet.microsoft.com/en-us/exchangelabshelp/dd919031

 

The Skype toolbar and Skype call add-on for Chrome both interfere with Live@edu. If you remove, or force the add ons to close this will instantly allow email to be sent via Live@edu.

If you want to continue to use the Chrome browser to view and send your mail this should solve your problem. Alternatively you could use Internet Explorer or Safari browser to view and send your email.

Are any sending size limits applied to e-mail messages?

The limits on messages, mailboxes, recipients, and e-mail clients fall into one of the following categories:

• Message limits
  
• Recipient and sender limits
  
• Retention limits
  
• Distribution group limits

Open the Microsoft link to get information about these limits

http://help.outlook.com/en-us/140/dd630704.aspx#RecipientLimim

Your mailbox limit is 10 GB. When your mailbox reaches its limit, you won't be able to send or receive new mail until you delete some existing content in your mailbox.

You get 10GB of storage with your Lancaster University live@edu email account. The 10GB storage covers everything in your “mailbox” which is comprised of all your email folders including: Inbox, Sent, Calendar, Contacts and Deleted Items.

Presently there is no way of merging multiple Live IDs.

<username>@live.lancs.ac.uk is called your Windows Live ID and can be used to log in to your live@edu account.  It is just an ID. On the other hand a.person@lancaster.ac.uk is your actual email address and this is the address that you should distribute to people you know.

Live@edu supports IMAP but not POP as this has been disabled.  Information on using IMAP4 and SMTP email programs can be found at:
IMAP4 - http://help.outlook.com/en-GB/140/cc511383.aspx?ref=search
SMTP - http://help.outlook.com/en-GB/140/cc511378.aspxontent

You can obtain the settings from the live@edu web page - by choosing Options > See All Options > Settings for POP, IMAP and SMTP access

For information about Desktop Email Clients see- printable pdf instructions for setting up Microsoft Live Mail desktop client and Mozilla Thunderbird desktop client

 

 

 

 

You can configure Microsoft Outlook 2007/10 to access your email account.  You will need to use IMAP in order to access your live@edu mailbox.

By default, every item you delete from your mailbox goes to the Deleted Items folder and stays there until it's either individually deleted from that folder or the Deleted Items folder is emptied.
Further information is available from http://help.outlook.com/en-GB/140/bb899521.aspx?ref=search.

You can create forwarding rules from within your own live@edu mailbox under the ‘rules’ section

Yes - Windows Live messenger is a part of the Outlook Live suite of services and can be used from within the Outlook Live interface

Undergraduate and Staff email addresses are available within Live@edu  in the Live@edu address book:  Default Global Address List

Live@edu is Microsoft's cloud based email platform especially for education.  Live@edu offers larger mailboxes and a richer email experience.  Mobile devices and push mail are supported.  The system also offers customisable calendars and integration with multiple email accounts allowing you to organise your academic life here at Lancaster. A variety of new services are also available from Microsoft on this platform including instant messaging services, office applications and storage space. All email communication from Lancaster University will be sent to your Lancaster University  Live@edu email account.

 

Yes - Live @ Edu is not dependent on the operating system

Yes, your mailbox is protected by all EU Data Protection regulations. This has been confirmed by the University’s Legal department and Microsoft

Yes, many universities are using this service across the country - latest figures from Microsoft indicate that 60 higher education establishments in the UK are using the live@edu service with 3.5 million users.  Universities using the live@edu platform include Warwick, Manchester, Coventry, Edinburgh, Cumbria and UCL.

This service will is only available to undergraduate students

Yes, Lancaster has control over and administers the live@Edu email service.Lancaster University will remain the custodian of any Outlook Live Data. Microsoft only stores the data on our behalf classifying it as organisational data. Lancaster University and Microsoft do not scan the contents of any of your email messages (except for viruses and spam) or utilise your individual data in any way. It is subject to EU Data Protection law. All the data contained in your “mailbox” which is comprised of all your email folders (Inbox, Sent, Contacts, Calendar and Deleted Items) are stored in the EU or US (under the safeharbor agreement).

In exceptional circumstances (such as for legal purposes) a request may be made to ISS to provide access to your email in your absence (i.e. without your consent). This is covered by the University’s policy on non-consensual access to email  see: www.lancs.ac.uk/iss/email/policy.htm

Please note however, data saved in other Windows Live Services such as SkyDrive, Instant Messenger and Office Live is stored in “the cloud” and is subject to Microsoft standard terms and conditions . This means that your data could be stored on servers anywhere in the world and as a result not subject to EU Data Protection law. For this reason we strongly advise you do not store any sensitive, restricted or confidential data in the Windows Live Services but store your data on the Lancaster managed file store (H: drive)

The live@edu service is highly resilient with multiple copies of your mailbox in multiple locations - currently data is stored in at least two of Microsoft's EU data centres located in Amsterdam, Dublin and Reykjavik . It is in Microsoft’s best interest to ensure that the live@edu cloud service is highly available.  Any failures will be reported to the Windows Live support desk by the ISS Service Desk where it will be escalated as a priority support incident.

No. For coursework and important documents, you should still use your H: drive as it is backed up each night allowing accidentally deleted files to be recovered. Skydrive is not backed up and should be used only for files which are easily replaced (e.g. downloads).

Skydrive is neither supported or backed up by Lancaster University.  If you delete a file, you will not be able to recover it. For coursework and other important items, we recommend that you save your files to your H: drive which is hosted by Lancaster University and is backed up every night.

Skydrive is online filespace where you can store files that you wish to access from any internet.
Skydrive can be accessed once you have logged on to your live@edu account.

Skydrive is neither supported or backed up by Lancaster University.  If you delete a file, you will not be able to recover it. For coursework and other important items, we recommend that you save your files to your H: drive which is hosted by Lancaster University and is backed up every night.

Please contact the ISS Service Desk in the usual manner on 01524 510987 (internal extension 10987), via the web at: www.lancs.ac.uk/iss/support  or  email iss-service-desk@lancaster.ac.uk and report the fault

Currently your live@edu account will be deleted a number of months after you graduate from the University. You will receive regular email warnings when this is due to happen.  Lancaster University is considering alumni mail requirements as part of a separate project and so this may change in the future before you graduate.