ISS Service Desk

The ISS Service Desk is the place to go with any queries about ISS services and facilities.

Report faults to: Computer Faults
Email queries to: General Queries

ISS Services    Home Pages    ISS Sitemap

The ISS Service Desk

Location and opening times

ISS Service Desk (tel. +441524 510987, ext. 10987) is now located in the Learning Zone on Alexandra Square.

The Service Desk is open:0900 - 1700 on weekdays.

Service Desk staff:

• deal with general queries
• assist with username/password problems
• maintain public access printers
• deal with software queries
• assist with general email/web space/configuration queries
• book appointments for the ISS ResNet Workshop
• help users with printing posters and other similar printing issues
• report faults with lab pc's and equipment

LUVLE Support

The Learning Technology Group provide support for LUVLE, My Modules, MyPlace, Module Evaluation and Online Assessment.

• Learning Technology Support  - using IT for teaching and learning.

Hot Topics

• ISS Service Desk to move to the Learning Zone.
• ISS Service Matrix - list of what is available from where e.g. Wi-Net, ResNet & VPN.

Services

All users of University PCs and ISS services are subject to the:
Lancaster University Electronic Information Systems Security Policy
and should be aware of the:
Code of Conduct for Users of Computers at Lancaster University.

• Message of the Day - for up to date information.
• Microsoft Campus Agreement for free access to Microsoft Office and certain other Microsoft products.
• Microsoft Office 2007 - Office 2007 has been rolled out on-campus.
• Personal Filestore from a PC and from a Macintosh.
• Personal web space advice and application for same.
• Printing facilities on campus.
• Site Licensed Software - including Arc-View, EndNote, Symantec AntiVirus, Matlab, NAG, SAS, SPSS & Exceed.
• Video Conferencing - information on this facility.

ISS Service Matrix - a list what ISS service is available on which network e.g. Wireless, ResNet & VPN.

ISS PC Lab Booking book online through the 'Lancaster University Online Booking System'.

IT Equipment Purchasing Advice

Follow the appropriate link for advice on purchasing computer equipment:

• Advice to staff for buying new computer equipment.
• Advice to students for buying new computer equipment.

Other Sources of Help

• IT Departmental Representatives - for IT issues within your own department.
• Library Enquiry Desk  - queries about Library services, including using the Catalogue, MetaLib, and borrowing and finding books and journals..

External Resources

• Technical Advisory Services for Images - a service hosted at Bristol University and supported by JISC to provide help and assistance with the creation of image databases.

Health and Safety

There are many health and safety issues concerning computers.

• Lancaster University Health & Safety Policy on VDUs & workstations.
• Visual Ergonomics in the Office - new research.

Home Pages 

Home Pages - depending on who you are and where you log on from you may see different 'home pages' when you use your web browser.

Maps

Microsoft 3D Arial Photo Map of Lancaster University - experimental

©Lancaster University   Disclaimer   Code of Conduct   Privacy Statement   Freedom of Information

Last Updated: 19/02/2009

David Bleasdale email me at