ISS ResNet Fault Report Form

ISS ResNet Fault Report Form

This form is for reporting faults in the Residences Network (ResNet).


Required
Required
Required
Location

College:  

Building name:   Room number: 

Required.
Required
 Lancaster University email address is preferred.  
Version of Windows/Mac/Linux

Version:  

To discover version of Windows:

  1. click 'Start' then (XP&earlier): 'Run' option or (Vista): the 'Search' box.
  2. type: winver - then press Enter - see dialog showing version.

Web Browser

Name:  

 
Mac Address

Mac Address: 

The 'Mac Address' of your PC is a unique 12 figure number. You can find it by doing the following:

  1. click 'Start' then 'Run' option.
  2. type: cmd - see black box.
  3. type: ipconfig /all - see white text.
  4. scroll up - see 'Ethernet adapter Local Area Connection:'.
  5. see: Physical address . . . . . : nn-nn-nn-nn-nn-nn e.g. 00-20-ED-73-BC-D5.

The twelve figure number is the Mac address - type it in to the box provided (you can include the dashes).

Description of the problem:

Error messages:

Finally:

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