Lancaster University

General Information

Information Systems Services (ISS) is the University's central provider of IT services.

The groups which make up ISS, listed below, are responsible for the co-ordinated delivery of the systems and services which enable the University's business processes, its teaching and learning activities, and the systems and data networks for communication.

ISS support groups located in Faculties help to deliver services to meet local needs and priorities.

Corporate Information Systems (CIS) develops and supports the University's administrative systems, via a mix of in-house and commercial/hosted systems.

These include the institutional portal and web services; research portal; student records and admissions; human resources, finance; estates and facilities management; learning technology; and a large portfolio of other systems such as the data warehouse, car parking, helpdesks, etc.

The Technical Infrastructure Group maintains the central computer and networking systems within the University.

These include the wired and wireless campus networks and the various computer systems that support the teaching, research and administrative activities of the University.

The group works closely with other members of ISS and the Institution to ensure that the University's technical infrastructure and information systems develop in line with changing academic and business needs.

The Service Delivery and Operations Group provides the support to assist users in accessing the IT services which ISS provides, and in resolving issues with and getting answers to questions about these services.

The ISS Service Desk provides first line support for IT issues, while IT teams local to the Faculties, Library and University House provide second line IT and AV support. Teaching space support and services such as video streaming are provided by the Digital Technologies Unit. 'The Workshop' offers a charged for PC repair and sales service.

The Service Design and Project Quality Office maintains an overview of large scale ICT Projects managed by ISS, of important Goals, and the ISS Risk Register.

It ensures that project management practices are executed to an agreed standard across ISS and that ITIL processes are embedded into the project lifecycle.

The Service Strategy and Communications Office oversees the provision of ISS governance, information and training.

This incorporates the co-ordination of strategy, policy and governance (including aspects relating to equality and accessibility), the management of customer service, the communication of information, and the provision of IT training and support.

It also manages the JISC-funded Regional Support Centre which provides ICT advice and support to learning providers across the North West of England.