In addition to the Residents' Handbook provided in your room, and via this website, the following may answer any queries you have, and contains further links to other pages and external sites. You can also contact your Residence Officer or seek assistance from the porter where you need to.
Generally speaking, your Residence Officer will wander round the residences frequently, but will not normally enter student rooms without giving notice, unless of course the student is present. You will also see your college Porters and Domestic Supervisor in the residences regularly, as well as cleaners and workmen. If you report a fault in your room, you are automatically giving your consent for a University approved workman to enter the room to effect repairs. See the Residents' Handbook for more details.
Catered accommodation is available in Bowland (Basic Standard), County (Basic & Superior Ensuite), Cartmel and Lonsdale (Superior Ensuite) colleges. Full details are available from our catering mini site , which you can access via the links menu below. There are dining facilities at the north and south ends of campus to serve these students. All residents on the catered package are allocated together.
Serviced residences are cleaned on weekdays; Check the service notice in your kitchen for details. It is the residents' responsibility to empty recycling bins, and keep the accommodation in a clean and tidy condition. You will also need to remove your rubbish during weekends and bank holidays when the cleaners to not attend. Your domestic supervisor will advise you if your communal areas are unacceptable, and will liaise with your Residence Officer, who may levy a charge.
If you damage anything in the accommodation you will be required to pay for it, as set out in the Terms & Conditions. Unattributable damages in communal areas will be split between all users of the area. It's better to come forward as things get broken, rather than leave it. A schedule of charges is set out on our charges information page.
We can provide adapted rooms for students that require them, from wheelchair adapted rooms for those with mobility problems, to deaf adapted rooms incorporating flashing red lights and vibrating pillows. We will do our best to ensure any new adaptations are made prior to the start of term (providing we have sufficient notice). You should note any disability on your application form and contact the relevant Residence Officer and the Disabilities Officer with any queries. See the adapted rooms page for more information.
If you have a fault in your room or communal areas you can to report it yourself via the Facilities Online Helpdesk. Anything deemed as vandalism will be notified to your Residence Officer, who will recharge you for the work carried out. Most cases are genuine however and you should not refrain from reporting faults. If you don't have computer access in your room, you can report faults via the Porter. Please give as much detail as possible! In reporting faults you are giving your consent for an authorised tradesman to enter your room to effect repairs. The Residents' Handbook has full details.
In accordance with our membership of the UUK Code of Practice, Lancaster University Accommodation has an official feedback process. You should approach your Residence Officer with any problems in the first instance.
We're not here to spoil anybody's fun, but you are expected to be considerate to other residents in your accommodation. If you have a problem with noise, behaviour, or others' use of your communal areas, you are encouraged to try to resolve it yourself in the first instance. Failing that, the Residence Officer and the Deanery are there to help. Intimidation or harassment will not be tolerated.
Details of health services on campus, and of smoking and drugs policy in residences, can be found in the Residents' Handbook, as well as on the Colleges & Wellbeing Services web pages. Smoking in residences attracts a hefty fine from the Deanery, and there is no tolerance of drug use. If you have a drug problem, or any other, see the Colleges & Wellbeing Services website.
Your possessions are insured under the Campus Insurance Block Personal Possessions Scheme for the duration of your tenancy, up to the value of £4,500 in total plus an additional £2,500 cover for computer equipment. For full details of the scheme, visit the Cover4Students website. You can also download claim forms or extend your cover by visiting the site. If you are in doubt as to whether particular items are covered you should make enquiries and tailor your cover accordingly. Cover4Students is a product of UK & Ireland Insurance Services (Online) Limited.
If you need any assistance working the appliances, the manuals are provided online via this link to the Facilities website. The Porter can also advise if you need further help.
All University residence rooms are fitted with a datapoint for connection to the internet and the network (ResNet). This is included in your rent. The service is managed by ISS, who will be able to answer any queries and respond to problems you may have in using it. Visit the ISS website for further information on the service.
You need to pay your rent online with a credit/debit card, before the due date each term. The due dates are advertised in the Residents' Handbook, as well as the invoice you are emailed at the start of the year. Failure to pay your rent on time will incur late payment charges from the University as set out in the Terms & Conditions. If you have a problem making a payment, you should see your Residence Officer before the due date.
Lancaster University does not have any storage facilities on campus. There are a number of local companies offering storage facilities for students at reasonable rates, and you can generally get a good deal. We have previously recommended Atlas Removal Services Ltd and had positive feedback about them, but Big Storage are also offer competitive rates. Both companies have contact details on their websites, and it is up to you to make any arrangements to suit your needs. The University cannot take responsibility for any part of the contract between you and the company you choose, although our advice is given in good faith.
To make external calls, you need a “Trust” phone card – a pre-paid calling card which can be charged using most debit and credit cards. There are no connection fees or monthly charges payable - each call is charged on an individual basis. Trust is an external service provider not run by the University. Please note that the University switchboard cannot connect calls to freephone, specialised numbers and mobile phones. See the Trust website for details.
If you have a mains operated television in your room you need a licence for it. See tvlicensing.co.uk/students for details. Detector vans do visit the campus, and if you use a television without a licence you will be eligible to pay a fine of upto £1000. Please note that not all rooms have TV Aerial points, and that reception in parts of the campus is poor.