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Customer Service Excellence - mission statement

Professional Services Customer Service Excellence mission statement

Our aim is to ensure that Professional Services provides excellent customer service, working proactively and innovatively to develop and improve through:

• Delivering services that are flexible and inclusive
• Monitoring and measuring quality
• Listening to our customers, and responding to their feedback
• Keeping our customers informed, ensuring that what we tell them is accurate, timely and relevant
• Ensuring our staff are approachable, informed and professional
• Investing in training and development for our staff

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