Student Based Services

  Lancaster University home page
 
  My Location > Student Based Services > Customer Service Excellence
Staff
About SBS|Contact Us

Student Menu

Customer Service Excellence - mission statement

Customer Service Excellence Logo

 

Professional Services Customer Service Excellence mission statement


Our aim is to ensure that Professional Services provides excellent customer service, working proactively and innovatively to develop and improve through:

  • Delivering services that are flexible and inclusive
  • Monitoring and measuring quality
  • Listening to our customers, and responding to their feedback
  • Keeping our customers informed, ensuring that what we tell them is accurate, timely and relevant
  • Ensuring our staff are approachable, informed and professional
  • Investing in training and development for our staff

Back to Customer Service Excellence

 

 

 

 

 

 

 

 

 

 

Search SBS

| Home | Staff Profiles | Publications | Accessibility | Site Map | Disclaimer and Copyright | Translate | Feedback