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Student Wellbeing Services - Feedback
Counselling and Mental Health Service
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Assessment Centre (Oct 09-Oct 2011)
|
Question |
5 |
4 |
3 |
2 |
1 |
0 |
1 |
How beneficial do you expect the recommended equipment and software to be in your studies? |
86 |
56 |
12 |
2 |
0 |
0 |
2 |
How well did the assessor listen to your views and address your concerns? |
91 |
51 |
13 |
1 |
0 |
0 |
3 |
How well did the assessor understand your disability and the likely effects on your studies? |
92 |
49 |
13 |
1 |
0 |
1 |
4 |
How helpful and welcoming were our staff? |
125 |
28 |
3 |
0 |
0 |
0 |
5 |
To what extent does the report agree with your view of your support needs? |
119 |
33 |
3 |
1 |
0 |
0 |
6 |
To what extent did the assessment explore your needs and suitable strategies to address them? |
112 |
38 |
3 |
0 |
0 |
3 |
7 |
To what extent was the report an accurate record of the assessment? |
133 |
17 |
5 |
1 |
0 |
0 |
8 |
How well did the assessor use and demonstrate the equipment and software? |
105 |
41 | 9 |
1 |
0 |
0 |
9 |
How comfortable, accessible and quiet did you find the assessment room? |
133 |
20 |
3 |
0 |
0 |
0 |
10 |
How beneficial do you expect any other recommended strategies and exam arrangements to be? |
113 | 37 |
5 |
1 |
0 |
0 |
11 |
How well did we explain the assessment process and purpose to you? |
138 |
15 |
2 |
0 |
0 |
1 |
12 |
How clear and easy to follow were the directions to the Assessment Centre? |
96 |
39 | 14 |
1 |
0 |
6 |
13 |
How clear and helpful was the information we gave you before the assessment? |
103 |
44 |
7 |
0 |
0 |
2 |
14 |
To what extent do you think the recommended human support will assist you with your difficulties? |
122 |
29 |
4 |
1 |
0 |
0 |
Student Comments...
"Excellent service. Thank you."
"I was made to feel very welcome and the assessment was very productive. I was very happy I attended."
"Thanks for all your help."
"They are very polite and nice people. Couldn't have ask for better help."
"I am really impressed. I have struggled with "dyslexia" all my life not knowing that I had it. This is going to open up a whole new world. Thank you so much I am highly delighted."
"Overall, the assessment was very thorough and all needs were looked into. Good!"
"The assessment was in a relaxed atmosphere where I felt all my views were heard and the assessor was extremely approachable."
"My assessment was detailed and informative."
"Thanks for everything. It was really useful to be guided through the process."
"My assessor was brilliant really knew what he was doing he really helped me and was able to understand how my dyslexia affected me."
Counselling Feedback 2011
Quantative and qualitative feedback from counselling interventions.
1) Had you considered leaving University before coming to counselling?
Yes 60%
No 40%
2) Were the concerns you brought to counselling affecting your studies?
Yes 92%
No 8%
3) How well has Counselling helped you with regard to how you feel about yourself and your general mood?
Helped 97%
Not helped 3%
4) Receiving counselling has helped me to stay at University
Agree 81%
Disagree
19%
5) Receiving counselling helped my academic performance
Agree 83%
Disagree 17%
6) I found the counsellor helpful
Agree 95.4%
Disagree 4.6%
Student Comments..
"I found the service very helpful, and has definitely helped me not only to stay on at university, but to enjoy my experience of being here, and to feel optimistic about my future academic and social life. I think the questionaire filling in was helpful to show how much my situation had changed also. Thanks alot."
"I found the service very friendly and helpful, although while necessary the form filling took a bit of the session and could maybe be done before. The online service was very good and the online form brilliant. I think the sessions were very helpful and have really made me feel much better and help me to cope with my problems."
"It was very useful to be able to discuss my issues with someone impartial and gain perspective on them. The sessions also helped me to have some unexpected connections made which have helped me accept certain issues and where they have come from. Overall I felt this to be very thought-provoking and helpful with many positive things to take away."
"I found the service very helpful in a time where I really needed support. Thank you"
"Feel alot better - structured, allocated time slots help apply the help. Anthony was very helpful!"
"I feel that attending the counselling sessions have helped me greatly coming to terms with where i was going wrong, and what issues that i had to face. They really helped me improve on the confidence that i lacked in before hand."
Disabilities Service
1.) Our Disabilities Service aim to provide support and advice to all students that have declared a disability / dyslexia. If you have had contact (e.g. appointments, email communications, telephone calls etc) please rate the service you received?
2. Before accessing disability support services...
|
Defintely |
Largely |
Somewhat |
Slightly |
Not at all |
|
|---|---|---|---|---|---|---|
If you declared a support need prior to arrival, were you worried about starting University? |
28.0% (7) |
16.0% (4) |
20.0% (5) |
24.0% (6) |
12.0% (3) |
|
If you discovered a support need post arrival, were the problems you had affecting your studies? |
22.2% (6) |
29.6% (8) |
18.5% (5) |
18.5% (5) |
11.1% (3) |
|
Has the support that you have received through Disability Services helped you? |
36.1% (13) |
30.6% (11) |
19.4% (7) |
2.8% (1) |
11.1% (4) |
|
3. For each statement below, please say how much you agree or disagree?
|
Strongly Agree |
Slightly Agree |
Neither agree or disagree |
Disagree |
Strongly Disagree |
|
|---|---|---|---|---|---|---|
Staff in the Disabilities Service Office were friendly, professional and supportive |
66.7% (24) |
22.2% (8) |
8.3% (3) |
2.8% (1) |
0.0% (0) |
|
I was given information and support appropriate to my needs |
63.9% (23) |
19.4% (7) |
8.3% (3) |
5.6% (2) |
2.8% (1) |
|
The academic assessment adaptations were helpful (e.g. adapted examinations) |
55.6% (20) |
22.2% (8) |
19.4% (7) |
0.0% (0) |
2.8% (1) |
|
I found campus easy to get around / the buildings easy to access |
69.4% (25) |
19.4% (7) |
8.3% (3) |
0.0% (0) |
2.8% (1) |
|
My academic department was aware and supportive of my needs |
36.1% (13) |
25.0% (9) |
22.2% (8) |
13.9% (5) |
2.8% (1) |
|
4. What did you find most useful about your contact with the Disabilities Service and how might the service be improved?
"The help they have provided has been invaluable, e.g. extra time for examinations and coursework deadlines. Perhaps a consultation to discuss needs should be compulsory."
"The information provided about DSA was very useful and the office were quick to talk to me about possible support arrangements before my arrival."
"Emails with any worries are answered really quickly"
"The most useful was how fast and reliably Disabilities Service worked. I do not thing there is anything to be improved as all my needs were meet."
"I found the fact that the disabilities service was really supportive he best thing. They made me feel at ease with the transitions which are assoiciated with coming to uni."
"How friendly they were and how much they wanted to help."
5. Thank you for helping us with this feedback. We would very much welcome any other comments you may wish to make.
"Thank you for providing information and support, it has been great that it has all taken place on campus at times that fit in with my studies - I appreciate that."
"Keep up the excellent work, I and many others greatly appreciate it. Thank you."
I have found the Disabilities Service incredibly helpful and the staff are very nice.
"I just wish to thank the disability team for something that i have struggled with for years but that was not acted upon until i came to this university, where the help i have recieved has been exceptional and i know i can return in the future if i have any problems"
"As i am in international student, i would not have been able to study abroad without support, and the information i got from disability services (debbie hill) helped a alot, and this assisted me in making my decision to come to Lancaster"
Student Funding Service
General Welfare Support