@ARTICLE{Gunal2008,
  author = {Gunal, M.M. and Onggo, B.S.S. and Pidd, M.},
  title = {Improving Police Control Rooms Using Simulation},
  journal = {Journal of the Operational Research Society},
  year = {2008},
  volume = {59},
  pages = {171-181},
  number = {2},
  owner = {Stephan},
  timestamp = {2012.05.23}
}