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How to stop subtext being classified as junk mailGeneral advice (from Alan Phillips, Mail Team Leader, ISS)Built in to Outlook is a 'junk mail filter', which is a set of spam-detection rules and actions that Microsoft have defined. They don't tell anyone what the detection rules are, or how it works, and there are only three things an Outlook user can do to control it:
What will be happening with subtext is that for whatever reason, the Outlook junk mail filter thinks it's spam. Judicious application of (1), (2) or (3) above will let you control this; there's no way to tell exactly what it is about the text that's made it think this. The ISS Staff Help desk (extension 10987) will be very happy to show you how to control Inbox rules, or to tame the Outlook junk mail filter - give them a call and your subtext will be there in your Inbox waiting for you. Specific tips for Outlook 2003To stop emails from a specific address being classified as junk mail, you can add either the sender's e-mail address or their domain name to the 'Safe Senders' list. To do this with subtext:
Instead, you can tell Outlook you want all your Contacts to be considered
safe senders, select the 'Also trust e-mail from my Contacts' check box
on the Safe Senders tab. By default, the check box is selected. All e-mail
addresses in your Contacts folder will then be used by the Junk E-mail
Filter to evaluate messages. Then, if you add 'subtext-editors@lancaster.ac.uk'
to your Contacts, future issues of subtext will not be classed as junk
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