The ISS Service Desk provides support for your IT queries and problems.

Opening hours: 9.00am - 5.00pm, Monday-Friday

LancasterAnswers

You can get answers to your IT questions and problems online at any time using LancasterAnswers, a searchable information portal for students and staff.

LancasterAnswers
Beta

To get the best out of LancasterAnswers, login at the top right of the portal using your Lancaster username and password – this will give you access to a much larger set of IT answers, and enable you to save relevant answers as ‘Favorites’.

LancasterAnswers is currently in beta version - you are encouraged use it and to provide feedback to help shape the system and its content. You can submit comments about an answer (Solution) you’re viewing via the ‘Comment on Solution’ link, and there’s a general feedback link on the LancasterAnswers home screen.

Contact the ISS Service Desk

• In person: Learning Zone, Alexandra Square
• Phone: 01524 5 10987
• Email: ISS Service Desk

All enquiries and messages are reviewed during the opening hours shown above.

For additional guidance and information see the links on the right of this page.

Report IT Faults

• Report IT Faults - about ResNet, PC Labs, IT equipment in University Offices, and connecting to the University network from home.

Give Feedback

• Give Feedback - about ISS services, or about the service you have received from ISS.

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